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38% would recommend it to a friend
I had a reservation at your hotel in Wigan, weekend past.
I was shocked at the service me and my family received. Once I checked into my hotel room I found urine still in the toilet which hadn't been flushed from a previous guest. There were only 1 towel and 1 hand towel for three people. The following day we arrived for breakfast at 09:50 to find everything was packed up, on all your hotel information leaflets it says breakfast finishes at 10:00. When I approached your receptionist I was told that breakfast finished at 09:45 which stated on the board. The board in which this message was posted was written on the board for coach party's, not all guests. This should be clearly printed on all room information leaflets and not the coach information board. My fiancée had an accident on the bedding the night before, we made the bed down and put the clean my room sign on our door at 10:45 that morning.
We left the hotel at 11:00 to go to a family birthday and arrived at 2300 to find our room had not been cleaned and our bed left exactly as we left it that morning. The cleaner had come into our room, dropped a towel on our bed, took the sign off our door and left.
To make our stay even worse our heating was off and our window was open, I called reception to be told the heating was off until the morning, we waited half an hour for our beds to be made and mobile heaters to be left in our room, so we didn't get to sleep until after midnight. My partner is disabled and couldn't lay on the bed and Our little girl who is 8 years old was freezing because of having no heating.
I find this service to be disgraceful. I have stayed in many hotels due to my job and this has to be the worse of them all. If I pay £151 for two nights I expect my room to be warm all the time as its winter and was -3 outside. I expect my room to be serviced as per hotel policy and I expect breakfast timings to be as stated.
Asylum seekers retreat
Hotel very tatty and tired bar closed at 1 am although signage stated open till 3 am for residents.
I reluctantly accepted the third room I was offered.
The first was dirty - when I sat down to work at the workstation/dressing table I could feel and see the dust sitting on the counter. The second had the same problem but the bed also looked like some one had been laying on it before I got there, the duvet didn't even reach the edge of the bed!. The third was a "suite" - I genuinely stood there contemplating my options but knowing how difficult it was to get a hotel room (Liverpool and Manchester were both playing at home!) I settled for this room. It was a little better on first glance although had to use detol wipes before using the surfaces. When I settled into the evening I discovered the television on the wall didn't work and so there was a tiny one there as a replacement. There was dust and cobwebs in every corner of the floor and ceiling - there was "stuff" stored under the bed and when I eventually went to bed the mattress felt like it was over 20 years old with springs and lumps etc.
Overall Value For Money & My Views!!..
I requested a room that I could smoke in which was provided satisfactory, being a rare in this day of age and in my case very welcome.
However I have to ask ??., where was the Ash Tray being that not one was provided in my room. The Hotel in Standish was a little shabby and dated, while the staff did reflect this in their attitude towards the user (ie: me). I stayed for two nights while visiting my daughter in hospital, on a positive note I did sleep very well in the comfortable bed provided. Finally the hot and cold taps in the bathroom appear to have been in situ since the 1960's., being well past their sell by dates and extremely difficult to switch off (in terms of stopping the flow of water??. Not a problem I would have thought for an in house/ outside plumber??.
Very good value for money
Clean simply furnished rooms.
Good quality food. Plenty of parking.
Room dirty no heating on freezing cold food very expensive 10.95 for breakfast.toilet not flushed when l arrived it was disgusting.
No late food available
arrived at 20:30 receptionist informed me restaurant closed but bar food available until 21:00, so quick shower and change, at bar for 20:50 only to be informed chef had gone Home!.
Did find a decent curry house in the village, I can recommend that.
Staff very friendly, room a bit tired re decor, breakfast sparse probably due to bus party before us
This is not a complaint, just observations
Fantastic value, large hotel without the indifference of the large chains.
Real ale quiz pub 400yds.
An overnight stay
The receptionist was very friendly.
The whole place needs an urgent update and deep clean. Our room was just about clean, the bed was very comfortable, we had a problem turning off the shower tap. We were the only ones in the dining room for breakfast and they turned the lights over the food off before we left. All in all not what we had expected.