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87% would recommend it to a friend
Lovely stay at this lovely hotel.
The best hotel i have stayed in.
staff very freindly and welcoming food room & health suite great. couldnt fault anything.
Just an overnight stay but our very well appointed room - the lovely modern public spaces and friendly staff made it a pleasurable one.
The Hotel is in a perfect position for Albert Docks and central Liverpool
Rooms a little tired
For:-Hotel location and pool facility are good , the staff were excellent(room was available when we at 11am).
Breakfast was nice with plent y of choice for the kids waffles pancakes fruit etc.parking in central location was very useful
Against-room was small and bathroom smelled of damp, sealant coming away from bath. We didn't spend much time there so niot a huge issue
Response from hotel
Dear Helen M,
Thank you for bringing your experience to our attention. It is good to know you appreciate our hotel location and staff service. We are sorry that our room accommodations did not meet your expectations and apologize for any discomfort you may have experienced. Your comments are being reviewed by the hotel's management and appropriate action will be taken. Thank you for staying with us and we all hope to have an opportunity to serve you again.
Brilliant bargain weekend
Nice modern hotel with good facilities including pool and family friendly dining options.
Staff were particularly friendly, efficient and helpful - in fact exceptionally so compared with other places we've stayed. Hotel well positioned right next to the Mersey and a spectacular 10 minute walk to Liverpool One along the river. City is a fab place to shop and be entertained. So many interesting places to explore and so much heritage. Plus the locals are a very friendly bunch. Go and enjoy a top weekend!
Room ok. Bed too soft
Response from hotel
Dear James Stuart,
Thank you so much for your review of our hotel. We are pleased to note that you liked our rooms. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable and friendly accommodations. We are sorry that you found our bed too soft. Please accept our sincere apologies for any discomfort it may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.
We value you as our guest and hope you will continue to choose IHG for your future travel needs.