Reviews - The Hillcrest Hotel - a Corus hotel


75 Cronton Lane, Widnes, WA8 9AR

Price From 83.56 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (35)

71% would recommend it to a friend


Customer service


Food quality

Room quality


  • ALED E

  • November 2014

Stay Away!

Stayed at room 7 for one night.

On first inspection it looked a little tatty and dated but for £50 I thought it seemed ok. Everything needs updating. The tap on the bath came off in my hand. The service in the bar was appalling. I ordered a meal by the bar, waited 50 minutes and still nothing (it wasn't busy at all, hardly anyone there). I asked by the bar and he said he'd check. I saw him walk backwards and forwards through the bar – but didn't come back to me, I was at my table. Later on; at just after 7, I asked another lady who popped in. She went to check in the kitchen. She said to me "Are you sure you ordered at 6pm – there's only two checks on in the kitchen". I sort of looked a little blank at her and asked her if she would like to see my receipt. She said that she would check again. She went to ask the young man behind the bar and came back and informed me that the check hadn't been taken through to the kitchen by the person who took the order and that he had left it in the book. Not really in an apologetic way – but more of in a frustrated way. She then brought the food to me a few minutes later – excellent!. I was very hungry, I'd driven a long time and had waited for 1hr 15minutes. (There was only one other table eating there). When the food arrived, the fish was very small and clearly a frozen ready meal type. Also the chips were frozen. I didn't think much of it. I was really hungry and thought – I'll just eat it quietly. Then the table behind me called the young man behind the bar over and said to him that their food was awful and they refused to eat it. They were advertising "Hand cut chips" and they were clearly frozen. - Overhearing all of this I thought – I'll have a look at the menu again – and yes, you are advertising them as hand cut chips. To be honest the quality of the meal was poor and not worth £7.95, and also mis-sold if you look at it in that way. To finish off I ordered a coffee. I had to pay with a card as I had no cash with me. The young man made the coffee in a very large mug (more like a small soup bowl). It was about half-three quarter full. I didn't really mind. But the guy standing next to me said "That's half full". I just laughed and shrug my shoulders and drank it quietly. Also, another little pointer, the server just said to me – "pop your card in and enter your pin". I said well how much is it?!?. And he said "ohh sorry, £1.95". To finish everything off my room was right next to the main road (which isn't in any marketing photos). Fair enough, I completely understand that that isn't something that you can really do anything about – apart from maybe upgrading the windows – but the traffic kept me awake all night.

The service I received at the bar wasn't satisfactory for a hotel of that standard, and to be honest neither was the quality of the food. The young man serving behind the bar was literally running backwards and forwards through the doors into reception all the time. He did apologise to me "sorry about your food" when I was ordering my coffee by the bar, but he didn't come upto me to explain what had happened – instead he took the check into the kitchen himself and hoping the problem would just go away – instead of coming up to me and saying. "I'm really sorry, there's been a mixup on our behalf – your food won't be long". Because he didn't do that – I had to involve another member of staff. It just felt very impersonal and that they really didn’t care to be honest. The lady didn't come back upto me to ask if my meal was ok or anything either – or clear the table.

I tried emailing the hotel to let them know about my experience - they didn't reply

  • P Roberts

  • October 2014


We only stayed one night but had a lunchtime snack and breakfast, where the food was of an excellent quality.Our room was comfortable enough and the bathroom was adequate if a little 'tired'

My wife requested a glass of Cava, which was served in a wine glass rather than a flute and it was flat, she wasn't offered an alternative, which was dissappointing

  • g thompson

  • October 2014

Lovely and friendly hotel.

Would recommend to all.


  • October 2014

Surprisingly good hotel, handy for the M62, m57

A pleasant, friendly and very handy hotel, great for the M62 and the M57 this hotel is well run, nice friendly staff, very welcoming and accommodating, nothing was too much trouble!.

The room was lovely, quiet at the back of the hotel over looking some sports fields. The room was well furnished and very clean, bed was comfy and the room a nice temperature. I don't know how the facilities were as i didnt use. Would recommend and will use again .

  • O Edri

  • August 2014

Great staff

  • C Wilde

  • August 2014

Paid for breakfast via late rooms, hotel did not have this down.

Shown them the confirmation email and still said no to serving us breakfast, lost £30+ because of this. Disgusted with the customer service.

  • Chris Jones

  • August 2014

Overall a good hotel with very friendly staff and I would definitely use it again.

  • D Walker

  • July 2014

I really enjoyed my stay

  • S Jones

  • July 2014

Staff were friendly and accommodation was clean

Staff were friendly and accommodation was clean and more than adequate for our needs.

  • adrian wright

  • June 2014

Staff, excellent, room fine however I felt that there should be an extractor fan in the toilet (- there wasn't ) Other than that we had an excellent dinner in the restaurant and nothing was too much trouble for the staff.

We will stay there again. Adrian Wright