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62% would recommend it to a friend
Old macdonald hotel
Quiet location, friendly staff and very helpful.
THE EXCELLENT HOTEL YOU MUST VISIT IN THE NEW FOREST
We were absolutely delighted with this Hotel.
A superb building with striking features which my wife enjoyed looking at in the tranquil surroundings.
Our room was amazing. Beautifully decorated and extremely restful. An absolute dream for tired grandparents with a few days off. Can't wait till our next visit.
I was disappointed as I had gone they for a relaxing weekend however I had the room above me screaming and shouting until the early hours so there for I will not be staying there again this is not for me.
Yours Mr Grimshaw
Had a wonderful relaxing few days.
Had a wonderful relaxing few days.
Staff very friendly and helpful. Food was excellent.
Situated very near ferry terminal which was handy for a quick trip across to Isle of Wight.
A few really relaxing nights away where the staff were very helpful & Friendly.
The Waterford Restaurant is well worth a visit.
We booked for 2 days stay via LateRooms.
Reasonable price. Printed out the details provided by LateRooms and went to the hotel. Left the dog in the car overnight on her blanket. Took the dog round the "extensive grounds " where I met absolutely no-one. On return to the room having left the dog in the car we were harassed by the management ringing & sayng they do not allow dogs on site. This was not given out when we booked and apparently had I gone onto the hotel's website I would have found this info in the small print. Are we expected to study so much detail. Apparently so as I was told at reception at check-out. Anyway this soured the whole trip. It was no improved by the poor quality of the room. In the bathroom there was mould in and the ceiling peeling. (photos taken).The door to the adjoining room was the only barrier to sound coming from next door and it was not enough. We asked for milk with our morning teas as apparently we could but it took 2 phone calls over 12 hours to sort it. I think the woman in charge of room service was too busy phoning about my dog to do her proper job.
The best thing was the Leisure club well run with nice people. This is a place apparently run as time share with those priorities. Could have been a nice stay but was not.
Very friendly and helpful staff, but several problems arose which needed to be overcome.
Room was inadequately heated, thermostat on wall not connected, and initially even maintenance man had to check as he didn't know, but solved the problem by providing a space heater.
At dinner, the desert was served with the wrong sauce, apparently intentionally by the kitchen, but eventually rectified. Otherwise the food was very good.
4th time stay
We have been to this hotel 4 times and we have generally enjoyed it.
The rooms a little tired, but the location is good and has a nice atmosphere. On our last 2 visits there have been power cuts which has effected the facilities (such as heated swimming pool), which is ashame as its one of the reasons we have stayed here (swimming for the kids). This last visit we found both the room and food costs over inflated for the level and quality provided.
great relaxing hotel
As it was out of season, this is a great place to relax and unwind.
Hotel great, pity about the steak club!
We could not fault the hotel accommodation, reception staff were brilliant and could not have been more helpful.
The rooms are really nice and comfortable, excellent size and well maintained. The pool area is very good. The only down side was the Steak House, food was O.K. but the service was really slow at breakfast and also during the day, We did not eat there in the evening as we felt the prices were high. I had smoked haddock, for breakfast, a supplement of £2.75, very disappointing as the portion was small although the poached eggs were very good