83% would recommend it to a friend
Thainstone House Hotel and Spa
The hotel was absolutely perfect.
Food was delicious. The rooms were faultless and everything was super clean. The only downfall was the service. We didn't get shown all the leisure facilities, and waiting on dinner was very slow.
Hotel was very clean, staff were very helpful and friendly, although dinner was a bit of a disappointment, food was lovely but unfortunately we had to wait 20-30 for each course so was left very hungry, waitress did not have a clue about the food on the menu which I feel they should be able to give you information about what you are eating.also when we arrived the bar was empty no one came to serve us for a good 20 minutes.
Enjoyed our stay but don't think we would come back.
delightful two night stay
I have stayed at Thainstone House several times over a number of years and must admit that this time, it was not my first choice of accommodation.
However, I found a hotel refurbished go a high standard, staff whose aim in life appeared to be the customers satisfaction And I thoroughly enjoyed my stay. Food was excellent if a little pricey but was worth the cost. I will stay here again !!. Try it, you will like it.
Great facilities decent room
The gym excellent and pool sauna etc perfect what I was looking for bar staff excellent only downside was breakfast we entered at 9.30 asked if we wanted coffee tea that arrived.
Then I watched as people who had come in after us was asked what they wanted for breakfast numerous times when I asked if I could order breakfast 30 mins later girl wasn't happy food arrived that was microwaved to be honest.
We booked a 4 night stay from 26th Feb for our 28th wedding anniversary, we were disappointed with executive room, which had a waste pipe vent outside the window and our view was of the gym wall and roof across a small enclosed yard.
On the one occasion we went for breakfast I found my porridge inedible, my wife's cooked breakfast, toast and tea was lukewarm, and we had to get the milk jug changed as it was stained inside with dried milk. On Saturday evening we had to wait about 45 minutes for a table as several wedding guests were drinking in the Stockmans Bar while waiting for evening reception room to be readied, and meals weren't as good as Thursday evening in same bar or Friday evening's in the dining room, both of those meals being very good indeed, the same bar was also busy with a large group having an evening out. Later on once we had retired for the night there was a lot of door banging going on with guests coming and going from nearby rooms into the small hours of Sunday morning, and people chatting while out for a smoke in the aforementioned yard, so as another wedding party was due to arrive on Sunday we decided to leave a day early. On the upside when we spoke to the manager on Sunday morning he discounted the cost of Friday evening's meal and the drink we'd had with it from the bill, to compensate for the breakfasts we didn't have, and didn't have an issue with our leaving a day early, as regards staff, for the most part they were satisfactory with a few very good, in particular a young man whom we first met at reception when booking in was excellent and couldn't do enough to improve our stay, but as our break involved a 400 mile round trip we left feeling very disappointed as we had expected much better.
Room was very good but breakfast needed to be better organised and staff not really watching what was going on.
Great weekend break
The new SPA was excellent.
The outdoor jacuzzi and sauna is a great addition. All staff were friendly and the special arrangements I requested were put in place with a nice touch. All in all a great escape for a few days and a real treat for a special birthday.
Thainstone House Hotel looked impressive from the outside however the impression on the inside was that of shambolic inefficiency.
We were allocated room #1 which, having waited in the lounge, was still not ready by 4pm. We were offered room #2, an 'upgrade' which was as room #1, tiny, with a larger bed but not the executive room which we had booked. We eventually were given room #3 which we should have had in the first place. The breakfast was microscopic consisting of one egg, a lonely small sausage and small piece of bacon. an unforgettable £122 worth !!
breakfast was poor quality.
porrige had to be sent back.
Over night stay
Very enjoyable stay with no hassle, food and rooms very good and plenty of amenities which I did not get a chance to use but had good look around and will use if my stay is of a longer period next time