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79% would recommend it to a friend
On arrival we where very impressed with the overall appearance, the welcome was very warm and friendly, coming out of the lift the aquarium was very impressive, as was our room when we opened the door on entre very clean and welcoming, the only down side the restaurant was closed on Sunday night when we arrived but food was available, we where so impressed with the hotel we exstended our stay for another night where we did eat in the Rowan restaurant and had a really enjoyable meal,all staff where very polite and friendly, bar lounge was very relaxing, very good value for money would recommend it to family and friends to stay in if they are in the area.
Fitted the Bill
Great value having booked at short notice.
Room was adequate although a little tired, clean, comfortable & quiet. Ordered food from room service - selection was limited & quite expensive but very nice & swift in arrival
Hotel was lovely but a little dated in decor and disappointed with first contacts at reception
On arrival and despite receiving confirmation of booking we were told by Florin on reception and in front of other families that my credit card had been declined so I needed to pay again as I had already paid yourselves at time of booking.
I was obviously embarrassed and handed my details over as I'd tried to explain that I'd already paid but Florin didn't understand what I was saying .. I had paid twice for 1 room. I then rang yourselves who sorted it out but this had already put a dampener on our family stay and embarrassment to myself at reception when I was told in front of other guests that my credit card had been declined when in fact it wasn't mine at all!.
The hotel itself is good and maybe it's the training of staff that needs to be reviewed and certainly improved. I would probably stay at the hotel again however I would probably pay and book directly.
Nice room, very poor pool area
Very nice room, comfy bed, bath robes, cleanliness of room but only chose this hotel for the pool which was very disappointing.
Changing room was disgusting, my daughter ran out when she saw the showers which were black. Tiles around the pool area were filthy, sauna/steam room needs refurbishing. Children's pool was closed and area was taped off. Wouldn't recommend the leisure centre at all. Did not use the next day.
Easy to find
Room OK but shabby.
Double bed uncomfortable. Where are the king size beds most hotels like this have nowadays. Bathroom OK. Breakfast was excellent (self service) but had to ask several times to place our dinner order and again more times to find out when it was being served. Food was good but way over priced.
A disappointing experience.
Hotel looks impressive when you arrive.
Our room looked a little dated and we felt that the bathroom wasn't as clean as it could have been. The bed was very comfortable with good quality bedding. In the restaurant the service was exceedingly slow. Food was well presented but didn't feel like particularly good value for money.
Coppid Beech Hotel
Excellent hotel ,clean spacious rooms very good value for money.
Keller bar good fun with live music playing. Apres club a bit of a let down playing that awful music that only the dj likes
Probably the reason why it was a bit empty. Overall I did enjoy my stay and would return,(avoiding the apres club)
Woild say more for couples at weekends as with the club and bar in the basement you tend to get alot of drunk people.
But apart from that well looked after hotel and love the use of the spa and also breakfast is amazing. Stayed here like 4 diffrent occasions now and would always come back.
Nice spacious room.
Good size bathroom with spa tub. Downside
The air ventilation above the bathroom made a continual squeaking sound all night. Couldn't switch it off, so it caused a disturbed nights sleep.