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77% would recommend it to a friend
The room was clean and comfortable and warm.
We had booked breakfast. When we arrived, reception told us that breakfast was from seven am. However the cooked breakfast was not ready until 7.25. One chap was alone preparing, cooking, and serving the breakfast until a lady arrived about 7.20. The baked beans were cold as was the bacon. The chap working alone did his best but he did not have the management support he required.
Very basic but clean & friendly
Good hotel but don't use it for convenience if going South
Good hotel but extremely difficult to get back on to the M6 motorway to go South.
No access from hotel back into the service station and no directions or signs as to how to access motorway again. Took us 25 minutes to find the M6 which was a nightmare as we were meeting family. Don't use hotel if going South. Probably OK if going North.
Overnight stay for football
Excellent value as always.
Generally friendly staff. Great breakfast. Disappointed that the receptionist would not amend our breakfast order when asked. Requested a reduction to continental but was told that we wouldn't save much and didn't need to eat the full breakfast.
Over night stay at Charnock Richard
We stopped here over night to break the journey from Dartford to Edinburgh.
We were greeted by the receptionist who was polite and efficient. Our room, was clean and the bed very comfortable. The bathroom again was clean but could have done with some refurbishment, the ceiling was showing many mould stains. I had to request a 2nd cup so we could have a cup of tea as there was only one in the room. I also felt that there could have been a stool for use at the unit .We had a meal in the restaurant which was ok but not exceptional, but we do not think the chef could be blamed as he had to wait tables, attend to the bar as well as cook the meals by himself, felt some help would have been advisable. Breakfast again was alright but again could have been hotter!
Downstairs room for disabled
managed to park right outside main entrance but was a long walk to the room.
No complaints against staff. The rooms all had no smoking signs before you entered...but when I entered...the stale smell of an old stinky smoky room hit me. The room was tidy and perfectly adequate for me. The whole building has seen better days. The meal of fish and chips in the restaurant had really big thick bones in the fish. Going Southbound you have to cross over to the other side of the carriageway which is difficult to do in reverse.
Clean, Comfortable and Excellent Value for Money
We arrived at the Hotel fairly late following a long drive from Cornwall.
The hotel was well signposted as you enter the Services and there was a large number of car parking spaces which were all free to use. Reception desk was manned by a chatty bloke who took our car details, briefed us on breakfast and directed us to two twin rooms on the first floor.
The rooms are of a good size but disappointingly had a Double and a Single bed and not two Singles as we expected. The rooms were clean and contained all we required with TV, Trouser press, iron, tea making facilities and en suite bathroom. The beds were very comfortable. We did not experience the restaurant as we had early appointments.
Overall this hotel was excellent value for money and we will certainly use it again in May when we return.
You Get What You Pay For!
This establishment is equivalent to an un-refurbished Travelodge, so that is the standard of accommodation you are buying, There is a bar and restaurant integral to the hotel, with reasonable quality food and drink available at normal pub prices, so you don't have to visit the cafeteria of the service area to eat and drink.
Those who know about these places should have no real problem with this hotel. However those who want to pay peanuts and then expect the standards of the Dorchester may be slightly disappointed. As in all things, you get what you pay for, end of story!
Despite being in need of some investment to redecorate and upgrade the room and hotel was presented well and to a high level of cleanliness.
The staff were friendly and helpful.