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94% would recommend it to a friend
Bridgewood Manor - QHotels
Lovely atmosphere we were made to feel very welcome especially by the staff on duty at breakfast.
I would not recommend this hotel
I regularly stay in hotels for work and I have stayed at other Q Hotels before so when I was going to an event at Leeds Castle I booked the nearby Bridgewood Manor.
Unfortunately the Bridgewood did not match the standards that I had experienced at the other Q hotels I have stayed in, to the extent that I thought I had booked the wrong hotel. The hotel felt very tired and old fashioned, decorated with 80's chintz, scuffed wood paneling, and was badly in need of modernization. However, the main problem was how unhelpful the reception staff were when I tried to check in. I arrived at 2.15 and was told that my room was still with housekeeping and was not ready yet, I explained that I was going to an event at Leeds Castle and asked if there was anything they could do to help because I was being collected at 2.45. However, the staff became defensive and said they didn't guarantee the room until 3pm anyway so there was nothing they could do. I waited in the bar until 3pm and then checked again with reception, to be told that my room still wasn't ready. I asked if I could check in anyway because I didn't want to have to do this when I got back in the early hours, but was told that I couldn't check in until the room was actually ready. At that point I had to leave to go to the event, so I left my bags with reception. We got back to the hotel about 2am and checked in then. Our room was just as tired and old fashioned as the rest of the hotel, the only redeeming feature was that the room was clean and the bed was comfortable. However, this was not the 4* "Luxury" that Q Hotels advertise. I expected a much higher standard from this hotel. Very disappointing and I would not recommend this hotel at all.
A great hotel for a short break
We booked this hotel last minute for a long weekend away and were very pleased with it.
The staff were all very friendly and made us feel welcome. The room was large, clean and comfortable with two comfortable chairs for watching the TV as well as a chair for the desk. The bath and shower were also very good. The breakfast buffet had a good selection of food and was regularly topped up. We had dinner one night, it was a bit pricey but the quality of the food was superb. I had one of the best steaks that I had ever had. Perfectly cooked and very tender.
Great staff Will come again
Great with food allergies
I'm dairy intolerant and found this one of the best hotels in the area to cope with this.
I was asked to choose what I liked off the menu and they would do what they could to make it with no diary, a great service. Although clean and tidy my only comment would be the rooms are a little dated.
Warm, comfortable room with good facilities.
Didn`t have evening meal, did have breakfast which was good.
Get out the house
My boyfriend and I stayed here just to have a night away from our usual home life.
And it was lovely. Customer service and so good and everyone smiles. Room was perfectly clean and today.and the breakfast was amazing. So tasty so much choice!
Wonderful and friendly hotel
Lovely hotel, wish I had booked for longer
Room was comfortable and answered all our requirements