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82% would recommend it to a friend
Lovley weekend break away
From the minute we walked in I knew it was going to be a good weekend, the staff were so freindly and informative.
The afternoon tea in the lobby was gorgeous, coffee bar and room to relax. The on site pub was an added bonus with some lovely homely food. The whole experience was great, would definitely return.
I stayed here for a training course and the hotel was quiet, clean and the food was good.
The staff were polite and helpful.
Rooms too hot
Room was extremely hot & limiter on window prevented you from getting sufficient fresh air.
We had a very nice stay for Valentine's Day, it was very relaxing and the food in the brasseiere was amazing.
Would definitely recommend!
Out of town venue
If the cleaning staff had been more thorough I would have been happier...tiles around bath not cleaned after last guest,soap splashes etc and that telltale orange build up on tile grout that would have come off with a scrub,thick dust on ledges under table in main room.
First morning(Christmas Day) no tables in temporary breakfast room to have our meal,what were empty weren't cleared so had to ask for assistance as did several other people....food okay,plenty of choice,had to ask for hot beverages as not asked by any member of staff.Second day much better when back in proper breakfast room.Service better
Carpark quite a distance from hotel and got soaked walking to my car.
I had to complain about a couple of problems in the room and felt that the staff didn't address them completely.
The receptionist just said I'm sorry to hear that but didn't seem to care whether or not I felt whether I would return in the future or not.
Good value for money
Small room for the price, surly customer service by one of the receptionists and microwaved lasagna
First impressions were nice and friendly.
Went to the pub round the back and the food was good and the woman serving was lovely. Came back after 10 and spoke to a surly receptionist who I asked about ordering some food for my room. She said I can go into restaurant and order there (which shut at ten) I explained several times that my partner was upstairs and I didn’t know what they wanted and she eventually took £30 from my card and gave me a number. Called for food, guy on the other end of the phone was useless and the food was terrible. When I left I learnt they'd overcharged me £10-11 for the food. Insult to injury. Most of the staff were nice but it only takes a couple of people to make your stay unenjoyable.