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Reviews - Holiday Inn Express LIVERPOOL - HOYLAKE

3

The Kings Gap, Hoylake, CH47 1HE

Price From 124.63 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (15)

87% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • N Lunt

  • February 2016

Average

I have stayed in a lot of Holiday Inn Express Hotel.

This wasn't the greatest I have to admit, although the staff were cheerful and helpful the hotel itself was not great. The room we were allocated was near the lift and was nosy. Housekeeping knocked at our room at 9.30am whilst we were still sleeping after a Saturday night out. Breakfast area was situated in the reception and could have had a partition to determine it was actual the dining area. For the price I don't think I would choice this hotel again.

Response from hotel

Dear N Lunt,

Thank you for taking the time to review our property. I am pleased to note your positive feedback about the staff to be cheerful and helpful. Our hotel is committed to providing our guests with the highest quality services and facilities. It sounds like you were let down with the room assigned to you and housekeeping services. Please accept our sincere apologies for any inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Dianne,

IHG Care

  • Steve H

  • December 2015

Excellent nights stay

Welcoming and friendly staff who were exemplary throughout my stay.

  • Brenda H

  • November 2015

Room

We were very pleased with how modern this hotel was.

The reception area looked and was very comfortable. We received very good service at reception. It was immaculate everywhere. Our room was perfect. Clean, comfortable and easy to relax in. Lovely large shower. Thoroughly enjoyed breakfast. Lots of choice and well presented.

  • Lynne B

  • November 2015

Good value - shame about the noise

Unfortunately, the room we were booked into was above the restaurant.

There were functions with music blaring on two nights, until 1:00 am on one night. I would definitely request a room away from the restaurant.

  • Brendan H

  • October 2015

Excellent value good quality hotel

  • E Ward

  • July 2015

Express stay

Having used other Holifay Inn express, this was exceptionally clean and breakfast was the best I have had at an express.

  • M Adams

  • March 2015

Poor coffee!

Sorry, but you need good coffee with breakfast - and it was some of the worst coffee I have ever had.

Everything else was great!

  • l james

  • February 2015

Clean friendly and good value

Stayed for one night, very clean room

  • Geoff B

  • January 2015

An excellent experience.

A very clean and well provided room, with good service and breakfast.

  • KAREN C

  • December 2014

Nice hotel as usual with HI Express