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92% would recommend it to a friend
Another amazing stay at the Crowne Plaza, John Lennon Airport
We were organising a surprise afternoon tea party for my partner's mother's 80th birthday.
We chose this hotel as we have stayed a few times before and the level of customer service has been second to none. I organised the event with sales via email and despite the fact that the lady i was dealing with left the hotel before the event, all details were passes seamlessly over to the the rest of the team. Everything went as planned, perfect food, presented beautifully with 2 dedicated waiting staff serving our 18 guests with sandwiches, cakes, petit fours and champagne. Everything was absolutely perfect; We cannot thank the hotel and staff enough. (I work in catering and customer service and I cannot fault anything at all. If this was my team, I would be very proud of how they performed!)
Very nice hotel
I stayed here for two nights with my husband and we loved it.
The bedroom was quite large with two double beds in it, and the bathroom was also spacious and quite luxurious. A lot of attention has been paid to the design and details of the entire hotel, from the open areas and corridors to the dining room, bedrooms, decor, fittings and fixtures, and most of it surpasses expectations. Only the corner-cutting one-ply toilet roll and tissues let it down. The rest was very impressive.
Very comfortable stay staff very helpful well situated for both town and airport
We stayed at the hotel when moving my partner's mother into sheltered accommodation.
The hotel was actually lovely Art Deco themed around 30's travel by air and full of quality fittings. The bar area was nice as well. The let down was in two areas - breakfast at £10 each (and that was a special deal, room service was £15 each) but when we went to have a shower there was no shower curtain so we could not use the shower . We checked out and the receptionist was astonished that there was no glass panel nor shower curtain and apologised but did not offer recompense in any way/
Travelling to the hotel was stress free, easy to find, I was able to park outside the hotel free of charge as i was staying at the hotel, my room was clean and comfortable a little over priced considering i was only staying for 1 night and breakfast was not included.
I was not impressed with the receptionist on duty that night and the next morning, she was rude and not helpful in any way ,however i did not let her spoil my stay at this lovely hotel
Happy with all aspects of this stay, would recommend and would stay here again
Room was comfortable and quiet although the decor is worn, the food was good.
Comfortable bed and spacious room, Quality food, good wifi, personal room coffee making facilities.
Enjoyable stay everytime. When issues arise the staff sort out promptly, such as a room that reaked of cigarettes. The reception staff swapped me to another room within 5 minutes of raising it. I asked for some spray to destroy the odour, but they swapped my room.
This is a fantastic hotel that is something different from the norm.
Lovely rooms and nice staff
Very nice and large room
Great to have use of the David Lloyd sports centre next door.