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Reviews - Holiday Inn Express Liverpool - Albert Dock

3Self Classified Hotel Ratings explained
BRITANNIA PAVILLION,ALBERT DOCK , LIVERPOOL, L3 4AD
Enjoy a stay in Liverpool's historic docklands at Holiday Inn Express Liverpool-Albert Dock hotel, close to conventions and concerts. Converted a red-brick warehouse in Liverpool's iconic Albert Dock, Holiday Inn Express Liverpool-Albert Dock is a 10-minute walk from James Street train station and 8 miles from Liverpool John Lennon Airport . Drivers can park in the car park nearby.

Your smart Guest room retains its red brickwork and has views over the Docks or the River Mersey. The Albert Dock is home to the Tate Liverpool art gallery, the Echo concert arena and the interactive Beatles Story exhibition. Stroll 15 minutes from Holiday Inn Express Liverpool-Albert Dock to Liverpool city centre, where you'll find the Cavern Club , where The Beatles made their name. Help yourself to hot options from our daily complimentary buffet breakfast . Ask our friendly staff for advice on Albert Dock's restaurants, like Pan Am and Gusto .
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Overall score Guest rating scores since December 2012 Customer recommendation
Guest Reviews Based on 133 reviews
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  • Family friendly
93% recommended this accommodation to a friend 94% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

if you like a cooked breakfast dont bother!
stayed here over new year so price was probably higher than normal. Staff very very friendly and my friend has a gluten free diet and the staff went and got her a loaf of bread nice touch. The rooms are clean enough but ours didnt have a bath. The down side is who serves a cooked breakfast with just scrambled egg and sausage and beans!!!!! Why bother. I think If your going to do cooked breakfast do it all or not all all. Really stupid loads of people said the same. Ideally located to ships etc. But very dissapponted as no restaurant and breakfast rubbish.

ManagementResponse

Dear karen warwick, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. We sincerely apologize for the dissatisfaction you had with our breakfast choices. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Once again, thank you for your feedback. We value your custom and as always we remain at your disposal. Sincerely, Dhan IHGCare

Reviewed by
karen warwick

From Eastleigh, UK
Who stayed in December 2013

Group of women

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Quiet room with a view of the docks, just as requested.
Breakfast was a bit disappointing, especially as the plates were the size of side plates and not dinner plates! Hotel was nicely situated to everything and could walk into town. Would stay again

Reviewed by
A Gibson

From Leeds, UK
Who stayed in December 2013

Couple

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Lovely, spacious room with a great view of the river mersey. Also very clean.
Breakfast was acceptable but not memorable but overall, great value for money. Would stay here again.

Reviewed by
Ann PERCIVAL

From Ormskirk, UK
Who stayed in December 2013

Group of women

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Go for the bed!!
Easy & quick check in, friendly staff. Great room and such a comfy bed!! Stayed for 1 night as was there to see a gig at the Echo so it's brilliant for someone wanting a quick walk to the arena. Nice room only thing was being woke at 5.30AM due to all the glass bins being emptied outside wasn't the best! Nice hotel definitely stay again.

Reviewed by
J Williams

From Chester, UK
Who stayed in December 2013

Group of women

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liverpool trip
Very convenient hotel for Echo arena, only 2 minutes walk, lovely clean and very friendly staff

Reviewed by
P Helmn

From Preston, UK
Who stayed in November 2013

Couple

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Top hotel
This is a top hotel which has never let me down when I've been a guest nice food nice staff near the riverside amenitys and very near the centre as well anytime your stopping in Liverpool try this hotel out you won't be disappointed

Reviewed by
m wilson

From UK
Who stayed in November 2013

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Perfect location
Great hotel and perfect location. Could not fault it. Breakfast bit chaotic but would stay there again. Nice comfortable rooms.

Reviewed by
Gillian R

From UK
Who stayed in November 2013

Couple

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Enjoyable stay
Nice clean hotel, pleasant staff, lovely room, just one complaint, the bed was uncomfortable, prefer a firm matress !

Reviewed by
John G

From Leeds, UK
Who stayed in November 2013

Couple

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Had a really enjoyable stay, excellent location for our visit, great building

Reviewed by
D Goodway

From Bedford, UK
Who stayed in November 2013

Couple

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Excellent service all round and very comfortable
Staff were friendly
Location was ideal for perusing delights of the Albert Dock as well as within easy reach of Liverpool One and essential amenities.
Value for money all round

Reviewed by
K McDermott

From Stockport, UK
Who stayed in November 2013

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