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Reviews - BEST WESTERN Whitworth Hall Country Park Hotel

3

Spennymoor, Durham, DL16 7QX

Price From 225.35 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (9)

89% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • Leslie G

  • June 2016

Excellent service, accommodation and evening meal - shame about breakfast

There was a slight issue with our room on arrival but this was quickly and professionally dealt with by the duty manager.

We ended up in room number 4, which was spacious and comfortable with excellent views. We dined at the hotel that evening. The food was extremely good and, again, the service was excellent, the manager being particularly attentive. Breakfast was another story: whilst the hotel obviously uses high-quality ingredients, presentation was rather mediocre and the service in general was very poor. Despite our arriving 30 minutes before breakfast service ended, many items on the buffet table were in need of replenishment and it took a while to find a member of staff to raise this with. When we did, I mentioned that my wife and I wanted the fresh fruit salad and yoghourt (both of which had run out) and asked the waiter whether he would be serving us this at our table or replenishing the buffet, in which case would he let us know when this had been done so we could then help ourselves. He told me he wasn't sure and would check but never returned with an answer. In the meantime, some five minutes after I had made that request, we were served with our cooked breakfast meaning we had to forego the 'starter'; we didn't want to cause a fuss by sending the cooked breakfast back.

It's a shame because breakfast on the final day is one's last experience of the stay and needs to be a positive one. All in all, this was a good stay but a few little tweaks at breakfast could have made it a great stay.

  • Richard P

  • May 2016

Half way break in journey

I expected this hotel chain to be busier we and one other couple were the only two in the dining room, dining room too austere.

The food was not up to standard for an a la carte menu. The room was clean but a little dated.

  • Pamela C

  • May 2016

Rebecca on reception

From first arriving @ this beautiful hotel Rebecca on reception was so helpful with my queries.

  • Elizabeth F

  • August 2015

Relaxing overnight stay

We stayed at Best Western Whitworth Hall Hotel for one night (60th birthday treat), and found the service excellent, the food excellent, the location was fabulous, we wouldn't hesitate to stay again.

  • Yvonne C

  • August 2015

BEST WESTERN Whitworth Hall Country Park Hotel

Excellent staff from reception, the bar and dining room particularly a very kind young lady who went the extra mile when we turned up for breakfast ten minutes late.

Thank you.

  • Lizzie L

  • June 2015

Hotel has great staff but is let down by facilities

This hotel has great staff who are friendly and helpful.

However, it is let down by its infrastructure. The bedroom was super heated, the furniture was damaged and chipped, the extractor fan in the bathroom was not working and the bathroom itself smelt of the vegetables being cooked downstairs. The breakfast was good but look out for the watered down orange juice and the 'fizzy' grapefruit juice.

  • D Hetherington

  • April 2015

When we arrived, our room was not ready, but they upgraded us to a fab room.

We had Afternoon Tea was was lovely, ate in the Library restaurant for Dinner which was wonderful. Breakfast also good

It is a really nice location, very quiet

Also fed the Deer

  • Margaret M

  • January 2015

Slight refurbishment required

Certain areas of our bedroom needed attention re painting & tidying up

  • Tricia H

  • November 2014

Perfect venue

An excellent place to stay in easy reach of Durham, lovely building, views of the deer park from bedroom window.

Delicious food, the liquorice icecream was a delight!