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97% would recommend it to a friend
the spa staff were amazing, breakfast a real treat, attentive staff
Crowne Plaza CHESTER
All staff were extremely helpful and friendly particularly those situated on reception, the Executive Lounge and the Pool.
Great location - average accommodation
Location is excellent.
200 yards from the door and you're in the main shopping area. Staff were really good. Spa staff were great. General hotel was excellent quality. Room was very average - nothing 4 star about it.
Response from hotel
Dear Paul G,
We appreciate you taking the time to share your feedback regarding your stay with us. We are happy to know that you found our location to be excellent, staff service very good and spa staff great. We are truly sorry for falling short of your expectations with regards to our rooms. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to improve our product and services. We appreciate the candid feedback we receive and welcome any opportunity to improve.
Thank you for staying with us and we hope that we can better serve you next time.
Excellent stay with great customer service
Decided to stay for one night in Chester, and were made very welcome at the Crowne Plaza by first-rate staff.
Upgraded room supplied, and this was very good. Would definitely stay here again, in order to make further use of the spa.
as always a most enjoyable stay, good service, room excellent and car parking on site.
Spa facilities also very good.
Perfect stay right in the heart of Chester. Highly recommended!
Wow what a wonderful stay at the Crowne Plaza Chester.
Travelled as a couple looking for a couple of nights relaxation in the wonderful city of Chester. After an unfortunate break-down on the motorway on the way to Chester, my partner and I felt very stressed, taking 8 hours to get to Chester!. After finally being recovered and towed all the way to Lancaster, we jumped onto a train, arriving at 9pm instead of 3. I had phoned the hotel to let them know and the lady on Reception was so lovely immediately putting us at ease. When we finally arrived we were greeted by the most lovely man on Reception. He made us laugh, told us about the local area and listened to our story about the journey to get there. He made sure we were relaxed and happy and even upgraded our standard room to an Exectuive room for free telling us our luck had changed. The room was beautiful with robes and slippers, fresh water, the most comfortable bed in the world and a spotless bathroom with powerful shower. The tele has all the channels you could want and fantastic air con. A newspaper arrived every morning and biscuits, tea, coffee, fresh water, mini chocolates, a pillow spray to help you sleep, lovely toiletries and a great hairdryer were all present. We dined in the restaurant for dinner and the food was to die for. Breakfast is incredible with so much choice and table service for tea and coffee. Fresh, hot full English breakfast. The restaurant itself is stunning with lovely staff. The next day we decided to go to Chester zoo. The same man on Reception happily ordered us a taxi and wrote down the number so we could get back. He also gave us a Chester zoo map and brochure. He asked how we slept and was so helpful. Only 10-15 mins to the zoo (about £7-£8) we had a wonderful day. Coming back our room key card didn't work due to having been sat right next to my mobile all day and immediately another man brought us a new one along with some posh chocolate truffles for the inconvenience. Myself and my partner honestly felt like celebrities the whole stay. After a stressful week we slept wonderfully, ate gorgeous food and relaxed like royalty thanks to all the staff at the Crowne Plaza. Highly recommend staying here, couldn't recommend it enough. 5 mins from the train station (about £4 in the taxi) and a quick 2 mins into the heart of the city with its shops, cafes and restaurants. If you are coming to Chester please book the Crowne Plaza it is amazing. (Didn't use the spa/pool but it looked lovely.)
Great hotel ideally located in the centre of town
Upon arrival we were given an upgrade to a club (executive) room in the 4th floor quiet zone.
Tom, the receptionist was brilliant, advising us on area and purchase of zoo tickets The room was large and clean and came with many complimentary items. We had breakfast and evening meals in the restaurant on both days and the food was tasty and hot. Well worth the cost. We will be staying here again when we return to chester. The staff were brilliant, from cleaner to management. Everything you need when on a short break.
Response from hotel
Thank you for taking the time to feedback to us on all aspects of your stay, it is appreciated.
I am so pleased that what started as a stressful day, turned into a relaxing and enjoyable
stay for you both, helped by the team members you encountered and our facilities and services.
Chester Zoo is always a good day out, so it was great you fitted that in on your visit.
Thanks again for your great feedback which will be passed on to the team.
Friday night crown plaza stay
Such friendly and helpful staff, lovely room with a great view.
We would definitely stay here again.
Crowne Plaza CHESTER
Fantastic, facilities amazing, unfortunately evening meal got sent back TWICE, but breakfast was fabulous.