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Reviews - The Commercial Hotel Chester

4Self Classified Small Hotel Ratings explained
St Peters Churchyard Northgate Street, Chester, CH1 2HG
With superb new decor throughout, three bars (including an exclusive residents Champagne and Cocktail bar) serving a quality selection of cask ales and whiskies plus International lagers totally exclusive to The Commercial Hotel, add into the mix our extensive selection of vodkas, rums, Champagnes, cocktails & wines. Our renowned hotel has four 'five star' quality en suite bedrooms plus a luxury top floor suite.

The Commercial Hotel also holds fantastic daily events including Live Music on Thursdays and exceptional DJ's on Fridays and Saturdays. We believe we have something very, very special here at The Commercial Hotel in Chester making the hotel the perfect setting for drinking, sleeping and dancing. The Commercial Hotel has won a number of awards including the Chester Civic Award for a beautiful restoration of a historic building and the 'Best Newcomer Award' at the 2010 'Chester Food and Drink Festival'.

There are many City centre Hotels in Chester, but few with the history and quality of furnishing, imagination of design, and general atmosphere of relaxed, but attentive service. Our intention is to provide a home from home to all our guests, customers and new friends. A quintessentially traditional English Hotel and Bar with a contemporary but classic twist...a place for all types & tastes visiting the historic City of Chester!
Picture of The Commercial Hotel Chester, Chester at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since October 2012 Customer recommendation
Guest Reviews Based on 34 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
90% recommended this accommodation to a friend 90% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Guest experience at The Commercial Hotel
Once we had checked in at the bar, and negotiated our way the very busy bar we were taken to our room. The member of staff tried to explain a bit about the room, but as it was located over the DJ dance area on the ground floor and as there were crowds outside, his voice in the room, standing only two feet away was hardly audible. However the room was clean and tastefully decorated and well presented.
As far as the staff was concerned, apart from Jack( who was leaving the hotels employ that night,) who also checked us in, the others had very care less attitude because when we wanted to check out the following morning it was not explained to us that breakfast was served until 10am. We were informed the following evening that it was served until 11am on check in! So when we asked for breakfast at 10.55 am there was some confusion and told that breakfast was no longer available and after having already paid for breakfast, and the chef still being present in the kitchen ( as it was admitted by the member of staff) we were informed that we had to pay again for breakfast!! A continental breakfast was not even offered although cereal packets were on view!!! It would have been a nice gesture if they had offered just orange juice coffee and toast, as the staff were not busy at that time and were complaining of being tired and wanting to go back to bed!
The carpets downstairs were soiled and damp with alcohol from the previous evening and smelt stale.
We were also not informed that the glitter ball was plugged into a standard 13amp socket in the room, and consequently as we were using the room it was unplugged by us in order to charge our phones ( not knowing what the supply was for ) and subsequently plunging the DJ and room into darkness ! It is suggested that the electricity supply for the glitter ball be out of guests rooms, and placed in an area that is only available to staff, for health and safety purposes and to prevent playing blind man's buff with the DJ downstairs.

ManagementResponse

Dear Miss Jones, Thank you for taking time to write your review regarding your stay. Following your reservation made on Thursday 25th September I personally left a message on your mobile the following day and explained about the DJ's we had on that weekend because of the Chester Races. It was the last race day of the season and Chester race course had 30,000 people attend. We have always been a popular bar for race goers and this was reflected upon check in. Unfortunately Jack, who checked you in should have explained about the plug in your room and that breakfast is only served until 10am. As you rightly said, he left last weekend and is no longer in my employ so I cannot verify your comments. I have taken note of the Sunday breakfast staffs attitude and will be speaking with them regarding your review. I have taken your experience very seriously and will be making changes immediately. Thank you once again and kind regards, Rebecca McClelland, General Manager

Reviewed by
C Jones

From UK
Who stayed in September 2014

Group of women

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Could do better with a few changes
My partner and I stayed during the week as a last minute break. The staff were fine and helpful though as they are also running a pub they were also focusing on that too so you could feel like you were an interruption. The room itself was good, clean and nicely decorated. The only thing I think needs attention is the bathroom...the sealant and grout around the shower was discoloured (black) and although the shower itself was fab you did feel a little reluctant to get into it! The air con unit worked fine but like other reviewers it was not pointed out to us and I only knew there was one as I'd read previous reviews! Please let guests know it's there. There was some noise on the first morning with a brewery delivery at 7.30am but it's a working pub and this is to be expected. The location is superb, right in the heart of Chester so everything is on your doorstep. We too found it a little hard to find by car...don't know how this could be improved on though? Breakfast was part of the stay...this was ok but if a small menu was provided it would look more professional. The food itself was okay, though the boiled eggs on day two were very underdone. All in all an okay stay, but not impressed enough to stay again when next in Chester.

Reviewed by
Bronia Duduk

From Swadlincote, UK
Who stayed in September 2014

Couple

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The Commercial Hotel Chester
Excellent 2 nights in Chester. Very good hotel, rooms were spacious and clean, staff were very helpful and friendly an give us directions and advice on how to get to places etc.

Reviewed by
kelvin brennan

From North Shields, UK
Who stayed in August 2014

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Very nice room and central location.
Nice accommodation in the heart of Chester.

Reviewed by
Nicole P

From UK
Who stayed in July 2014

Couple

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Reception
On arrival we were shown to our room by a young man who was very polite and helpful, we suffered from the extreme heat in the room on the first night of our stay only to find out in the morning as we spoke to the cleaner that our room had air conditioning . We could have been spared a sleepless night had we been shown the air on unit. We were warned prior to our stay that it would be noisy due to a disco we were not disappointed it was more like a rave. We enjoy our stay on the whole and the staff were extremly polite and helpful

Reviewed by
J Dobbin

From UK
Who stayed in July 2014

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Party hotel
The hotel was nice however no air conditioning in the room which affected us. It is definitely a place to stay if your looking for a party place , and not a romantic getaway .

Reviewed by
a cope

From Goole, UK
Who stayed in June 2014

Couple

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Nice room excellent breakfast and attentive staff. The hotel was difficult to locate but once there (with help of staff over phone !!)had a pleasant stay

Reviewed by
Graham D

From Preston, UK
Who stayed in May 2014

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Absolutely great place to stay. We will be booking again. We stayed in the Byron suite fantastic
Will be staying here again when in Chester without a doubt.
Lovely suite big bathroom
Bars are fantastic busy lively place.

Reviewed by
Darren L

From Stockport, UK
Who stayed in March 2014

Couple

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Fantastic
Had a lovely stay in a very lovely and modern room, highlight was the matress!!! So comfy!! Breakfast fresh and delightful. Good value for money and such a practical location.

Reviewed by
Laurent Gorce

From Pwllheli, UK
Who stayed in February 2014

Couple

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Great location in city centre however if staying at the weekend the hotel rooms are above a club and pub which it doesn't state clearly on the website it just classifys it as weekend entertainment. So it is very very noisy! So do not stay here for a romantic chilled out weekend! However room was gorgeous and staff were incredible!

Reviewed by
R Mackenzie

From Ashton Under Lyne, UK
Who stayed in February 2014

Couple

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