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Reviews - Heywood House Hotel


No. 11 Fenwick Street, Liverpool, L2 7LS

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (49)

92% would recommend it to a friend


Customer service


Food quality

Room quality


  • R Akister

  • May 2016

Great service

So I booked this hotel however being a sleep deprived first time mom I booked the hotel for the same night I was booking it I actually meant to do it for June.

2am I get a call from an extremely friendly gentleman who asked when I would be arriving and it soon became clear what error I made. This kind man cancelled my booking for me and reasures me that no payment would be taken. I thanked him for his call and went on to rebook the hotel for the correct date. Having woked in hotels for nearly 10 years this is the customer service I like to see. I look forward to staying on the 4th of June.

  • David P

  • May 2016

Heywood House Hotel

LightNight stay.

  • Emma T

  • April 2016

Reasonable, clean with a little bit of style thrown in!

Great location in the city centre, helpful staff, stylish rooms and reasonable rates as well.

  • Gordon I

  • March 2016

Heywood House Hotel

The hotel was centrally located and within walking distance of the shops and restaurants.

Hotel staff were were friendly and helpful.. Our room was a little bit dark and could have done with more lights.There were no bar or restaurant facilities and as result there was no atmosphere.

  • d moody

  • February 2016

A bath made in heaven

Very clean well supplied and furnished room, stunning bathroom.

Luxury shower and enormous bath that fit 2 and a bottle of wine easily. Our only minor complaint was the complimentary coffee machine in the reception had not been re-filled. Would definitely stay again. Wonderful restraints and bars close by (Argentinian In particular!)

  • Stephen Tomlinson

  • January 2016

loved it!

The room was extremely nice and well kept.

The staff were attentive and friendly. My only real complaint was the milk left in the packets was off. Besides that minor problem, thoroughly enjoyed a pleasant stay in the middle of Liverpool.

  • Karen W

  • December 2015

Heywood House Hotel

Perfect location in Liverpool-5 minutes from shops and docks with loads of bars and places to eat near-by.

Really friendly and value for money!

  • Andrew Powell

  • December 2015

Great value

The room was more than we expected for the price, the little touches like bottles of water were a great touch

  • Christopher Cummings

  • September 2015

Fun in liverpool

Great hotel in great spot find hard to say any thg bad ,will defo stay again

  • Kate O

  • August 2015

Excellent location

Lovely hotel in an ideal location.

Just a few minutes walk from Liverpool One shopping area and lovely restaurant and bars on the same road.