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91% would recommend it to a friend
Lovely old hotel
We were pleased with our stay, the hotel is absolutely beautiful.
Staff were friendly. The bed was comfortable and the food was great. We felt the room could have been arranged slightly better - our bed was in the corner, against a wall, which isn't the most convenient placement for two people sharing a bed. This was probably due to the relatively small size of the room, and we simply moved the bed a little upon arrival. Everything else was spot on and we would definitely stay here again if we chose another weekend in Norwich. The Maid's Head is a really lovely hotel in a central location which was perfect for access to historic Norwich, the shops, station and a great choice of pubs and restaurants. Thank you for a lovely weekend.
Excellent historic hotel
Very helpful and friendly staff
Location! Location! Location!
Excellent hotel, friendly staff, clean well furnished rooms, and superb location.
The cathedral is outside the main door, and shops/ market are a few minutes walk away. Breakfast (£10 if ordered night before) was well-cooked, extensive and great value. Bar meals generally good, especially haddock and chips, and the friendly barman makes an excellent Old Fashioned. Car number registration didn't stop us from getting a parking ticket (but this torn up . . .) WiFi requires registration every time . . . .and no instructions on the shower gave my wife a drenching. Highly recommended (the hotel that is, not a wet wife . . .)
Great weekend city break
We had a lovely weekend visiting our daughter.
Lovely hotel, great location
Lays claim to being the oldest hotel in Britain, but rooms are quite modern, clean and comfortable.
Staff friendly and located in the centre of Norwich, so a good base for staying in this lovely city.
Good location, satisfactory room.
Can't fault the hotel however was a little disappointed with our room after seeing the spectacular rooms on the website.
The room was small but was sufficient and the bathroom was nice. The location was great, only a few minuets walk from the centre. The staff were friendly and welcoming.
Convenient and comfortable
Stayed here a few times.
It is very reasonable and great location.
Excellent in the end
We arrived got the key card, our Feature room was to put it blunt rubbish.
Masking tape around the windows, not enough milk for drinks in the pot, noisey from the air con unit opposite, no view. Plus we were going to be charged an extra £40 for the same room the next night. So rather dissatisfied . In the morning I went to reception and explained the situation. Upon arrival back, we were given Suite 5 a bridal suite, complimentary Fruit Bowl, Free Breakfast and our bags moved to the new all for the original price. I have to say VERY IMPRESSED BY THE SERVICE given at this hotel, The food is excellent.
The Maids Head Hotel
We received very good service from all the staff, reception, cleaning staff and restaurant staff.
All were good-natured and helpful. The hotel is well placed for those wanting to see as much of Norwich as possible in a short stay.
value for money
I had an email for the same room to stay the following night at half the cost so was very disappointed at the current cost I paid for my stay.
If there is a possibility of a part refund it would make my stay feel much better.