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83% would recommend it to a friend
Great hotel, but housekeeping left a lot to be desired.
Great stay, great customer service, but found a nitrous oxide canister discarded in the room which I found disappointing, especially for a chain as renowned as The Hilton.
Stayed on boxing night with a few of the girls, best decision ever fabulous room with a gorgeous view
Room small pretty bog standard nothing special.
Mattress very hard could not sleep and pillow to hard!
Stunning hotel- lush stay!!
Unfortunately we only stayed a night and did not want to leave.
What a stunning hotel. Having lived as a student in Liverpool I had dreamt of staying in the Hilton. Finally my friend and I gotta stay. Very clean, lovely staff!. I will be coming again. Thank you
I had a great time ,the room was very nice
Perfect location for a Christmas shopping and a night out at the Albert Dock.
It is Christmas time so we expected the hotel to be busy with parties, it was but that wasn't an issue. Our room was lovely and quiet. Staff were all really helpful and friendly.
I booked this hotel for me and my husband as a night away to relax and unwind before our 4th child comes along.
We thoroughly enjoyed it and wished we could have stayed longer. Staff were very friendly and helpful.
Brilliant hotel, services is top class also a nice view of the Liverpool Dock
Noise and parking , wont stay here again
Booked dinner for myself and a guest for the following evening, when I arrived in the foyer at 7:30pm to be met by a noise level that defied belief, reception could barely hear me and said that they shouldnt have accepted my dinner booking as the foyer and restaurant were occupied by a charity event.
Several other hotel guests were also complaining about the unacceptable level of noise, we after all paid for our rooms and should have been able to use the restaurant. The hotel has no car parking so even at the reduced rate it still cost £13.50 to park.
Due to traffic delays we arrived later than expected.
Staff on reception smoothed the check in process to enable us to get to our venue on time.