Reviews - The Park Grand London Paddington


1 Queens Gardens, London, W2 3BA

Price From 176.51 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (122)

71% would recommend it to a friend


Customer service


Food quality

Room quality


  • Steven W

  • February 2015

Nice room, couple of issues

The room was nice and the hotel was in an excellent location, around 10 minutes from Lancaster Gate tube station.

However on arrival our room was like a sauna and turning the air conditioning down did not work. We mentioned to reception and they changed a setting from there but it still did not work correctly and the room was warm. Also the double bed was covered by two single mattresses leaving an uncomfortable gap in the middle. Apart from this we enjoyed our stay and would stay again.

  • Andrew G

  • February 2015

Freezin Sneezin

Air conditioning did not work and so froze to death in what otherwise would have been a really nice room.

  • Paul W

  • February 2015

The Park Grand London Paddington

Great area close to Paddington (I was leaving to Heathrow at end of my stay) and central line.

Convenient for Hyde Park and either Kensington or Oxford Street for shopping. Hotel rooms were on the small side but expected for London but were clean and had all the amenities I needed. Only minor fault was I had no electric outlet near bedside table and only two in the room.

  • Nathan Reynolds

  • February 2015


Room size was smaller than expected and smaller that was seen on the pictures.

Service from the staff was standard no one stood out as exceptional. Messed up my order in the bar the first night for food but when it arrived it was brilliant. Very cramped breakfast conditions. Food a breakfast was sub standard as well. Fridge in the room wasn't even cold TV was small.

  • Kris B

  • February 2015

Clean and cosy experience

The hotel was extremely easy to locate, upon check in, we were offered the breakfast deal, which was declined as the price was a bit too much in our opinion.

Security of the room was at a good standard, hallways and lobby were very stylish and modern. Room was in amazing condition, certainly a wow factor for us in our specific room. We liked the addition of the mini fridge next to the bed, although it did have some problems starting up, had to unplug it from mains a couple times to make it work. Tv in the wall was superb but would have preferred a normal tv instead of a hotel business tv. Bed made a quite a bit of noise when getting on and off, due to pressure applied to surrounding wooden panels. Overall it was very good and heating could be adjusted when too hot or cold.


  • February 2015

Get what you pay for

You get why you pay for.

Good communal facilities

  • shelly p

  • February 2015

Really nice staff and accommodation was clean and perfect for what we wanted.

The problem for us was it was a bit of a walk to the nearest tube station.

  • Peter R

  • February 2015

Attention to details

We really enjoyed our stay in this hotel.

We found the staff to be very friendly and efficient and they took time to give attention to the little details that make a hotel stay more enjoyable. The buffet breakfast was of a good standard. The hotel is conveniently located for Paddington Station and Hyde Park. Our room was immaculately presented and very clean. We would consider this hotel again if looking to stay in this part of London.

  • J Smith

  • January 2015

Good value & location

Excellent location close to Paddington station, great value hotel with small but comfy room to a high standard.

  • Maria C

  • January 2015

The Park Grand London Paddington

Stay away in loads of hotels and very critical , this place was a delight.