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73% would recommend it to a friend
Certainly not a 4 star and NOT value for money
never seen/been in such a dingy dark room.
Bathroom was 4footx6foot and could not be used after taking shower. Really very disappointing and all that for £125 a night, should be £30. Certainly not to be recommended and will not be returning.
I have paid a £124 per luxury room, the room was not luxury, but basic, we stayed in basement very claustrophobic, I will never recommend the accommodation.
Breakfast was not included. - I live in Harrogate for the same amount of money I will get breakfast as well bottle of bubbly and open early room. Very unreasonable price for the room. The stuff wasn't very accommodating and welcoming. I have been very disappointed with this booking and the rating, it's noting want it says on the website and I definitely not safe I paid too much.
Excellent experience - would book again
We had booked into the Park Grand London Paddington, but due to a booking issue we were moved to the Park Grand Paddington Court on Gloucester.
They phoned and emailed to tell us of the change, and provided free breakfast for our trouble. The staff were extremely helpful and provided excellent service throughout our stay - the concierge, the lady working at the bar, and the reception staff. The room was impeccable - newly renovated so the beds and the fixtures and fittings were lovely, the bathroom spotless and everything comfortable. My friend and I were amazed, as we have stayed in Paddington twice before and had very disappointing rooms both times - this seemed to be a secret gem. Highly recommend.
All of the staff at th hotel were so welcoming and friendly.
We had such an amazing experience staying at the hotel for our weekend in London. The hotel was really nice and is in a great location for the tube and getting around. Our room was modern, clean, however we were in the basement so didn't receive any signal on our phones. Amazing weekend at this hotel
On arrival the gentleman service us needs to improve his communication skills.
I though he was quite unwelcoming. It was embarrassing to remind him that as a resident in this country, the proof of ideas I brought with me were enough. He quickly backed off. Otherwise, perfect service and room.
Complained and got a discount
We stayed here for two nights, The first big surprise was that no breakfast was included.
I had studied the hotel website which on numerous occasions mentioned that breakfast was free at this hotel and included in room price. However it seems that by booking through Laterooms.com the breakfast was cut out. Oddly enough there was a breakfast 'Sale' sign at reception which was pointed out to me. I will be wise to that in future. On the second night there was a complete power failure in our room. Reception didn't appreciate the difficulty were in, they hadn't even got torches to help us. We had to be moved and were upgraded to a junior suite (which strangely lacked all the full spec listed on the Hotel website!). Anyway we complained at checkout and got 15% off our second night charge. This is a nice quiet hotel in a good location but I felt staff should have been better when we had a total power failure in a basement room and having to use mobile phones to see our way around. This was a critical event for a guest and there should have been a special response to that.
i have used this hotel a few times as its comfortable, nice staff and close to both Lancaster Gate tube and Paddington Station
Park Grand Paddington
Although the rooms were small , they were clean and comfortable .
The hotel staff were friendly and helpful , nothing was too much trouble . Overall , given the location and the price , i was more than happy and would recommend this hotel for short breaks , will be booking again soon .
Great place to stay
The Park Grand Hotel was a great place to stay.
It was close to two underground stations. The hotel was amazing to work with, and very friendly and helpful.