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91% would recommend it to a friend
Staff very helpful and efficient.
Room was well presented. Had a very good time which was made easier due to staff assistance. My only niggle would be room was a bit too warm @ night.
Great time in Liverpool
This was our first visit to a Novotel, we shall definately return!..
Very easy to find, the booking site was very user friendly...i am a dinosaur when it comes to computers. We found all the staff from our moment of arrival to departure to be so friendly and very helpful. the room was perfect and the food at breakfast was amazing. I would reccomend a stay here to anyone and we shall certainly stay here when in Liverpool again.
The facilities at the hotel are great for families.
The location is fantastic. I have given customer service a lower rating as I was given no assistance by reception staff in getting to my room even though I was clearly struggling with a pushchair with a 1 yr old in, a suitcase and a 5yr old. Also when shown to our table at breakfast we were not given any information on what we needed to order and what was buffet food. We eventually called a waitress over to ask where we needed to order porridge and placed our order. Unfortunately the waitress forgot about our order so our young children had to wait half an hour for breakfast.
Good location and would recommend to family and friends.
Quiet at night and beds were very comfy.
Very Expensive Breakfasts!!
Beware breakfasts are very expensive and Liam the reception guy told us the wrong price the night before.
He told us a Continental was £6.95 when we got to breakfast we were told it was £13.95. So we ended up going to Hanover's 2 doors down which was half the price and was fantastic!
4 star for 2 star prices
great central location,friendly staff,great price first time user and would use again in future.
good welcome, excellent room, service and breakfast.
No the standards I usually find in Europe for this chain
I usually stay in Novotel when I travel in Europe, but my experience in the UK is not very good.
The room I was given was outdated and the curtains were dirty.
Good location but Travelodge it was not better than a Travelogde.
Amazing customer service, nothing was too much trouble.
Special thanks to Ages although all staff were superb.