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65% would recommend it to a friend
Staff were awful
This is not the first time I have stayed at this hotel, and in previous visits the staff have been part of the reason I have returned.
However on my most recent visit I booked up as a last minute plan at late evening. When I arrived at the hotel the night guard/watchman was the only staff member present. I explained to him that I had booked late via LateRooms to which he informed me that he had no evidence of my booking, after showing him my booking confirmation he said he would "see what was available". Although I had booked a double room via the website I was put into a twin room (easily solved problem but never the less annoying. He then informed me I could only pay in cash for my room, which required a short walk to the cash point, once again annoying but easily fixed. The real annoyance came when I paid him £50 for a £45 room to which he told me "you can get your change when you check out" and refused to give any sort of receipt or evidence of this, after the effort I had gone through just to get the room I took his word as he seemed a genuine guy and proceeded to the room (the rooms here are amazing and could not fault that). So the morning comes and I went to check out at around 9 am, I had overslept and had a meeting at 9.30 so I was in a hurry. I went down to reception with my key, to find no staff members anywhere, all doors were open and everything turned on but not a soul to be seen (something that I have whitnessed a few times while staying here). I rang the bell on the bar countless times but no answer. After 10 minutes I left my key on the bar and left without my change, it's only £5 but it's the principle of how it unfolded that was the issue. For his reason I suggest that you check in as early as possible to avoid having to rely on the morning staff.
Don't give you any details
Stayed here as a last minute resort.
We literally got the keys and that was it. There was no information given about check out and breakfast. We had to ask them, and then we missed out on our prepaid breakfast, to which they had no interest in resolving their error. Rooms were also noisy. Wouldn't stay here again.
Friendly staff and a good sized, clean room.
Just what I wanted for my trip.
Passed from pillar to post
Got call from Kenilworth hotel to say the website had given out too many rooms and we no longer had a booking.
This was approx a couple of weeks after booking. They offered us an apartment off site which I accepted. Some weeks later I was again called and told we were now going to stay in the Whites hotel in which I again accepted as we would be able to have breakfast on site. hecked website and it looked ok. Arrived, looked ok from the outside. Inside sticky carpets and tables. Got our room after a dingy walk through hotel. As expected not too great. We were meant to stay 3 nights but stayed only 2. On our second morning at breakfast their wasn't enough food for everybody!Thankfully our time spent at the hotel was minimal. Will be back in Newcastle next year and definitely will not be staying there.
A nice location and clean rooms!
I and my friend stayed at this hotel when we attended a conference in New castle.
The location was really good, but with some noise from close by pubs and a bit of meaty smell which vanished by next morning. We realized that the hotel parking lot had three big vans, in which we struggled to maneuver our car to park. Soon we found a different parking slot in the same lot and quickly moved our car into that. We had a pub and good warm breakfast in the restaurant(included in the price). Though there were some minor issues like few bulbs not working, were rectified soon. Friendly receptionist and nice location (mainly student accommodations) and good restaurants(Italian) like 'Scalini' around made our stay manageable.
Thought Jesmond was up market Newcastle.
We go away every weekend and stay I hotel from £80.00 up and beyond. Price isn't problem. Pictures looked fine, but they're dated hotel is in need of tic. More suited to the younger hen or stag night. Didn't get a wink of sleep due to the people upstairs. We were in room 1 our 3rd choice of room as I was unhappy with the first two. Grout missing. Paint over the bin, tear in stair carpet. If we weren't going to be charged we were going to find somewhere else.
Response from hotel
Thank you for your review and I am sorry that you appear not to have
enjoyed your stay.
We believe that we offer good value for money, certainly in keeping with
the area and we have to disagree that our rooms need updating.
The room you stayed in has a bathroom which was refitted only last year and
whilst we accept that there may be very minor maintenance required such as
the grouting, we consider the rooms to be of a good standard. Your room is
clearly shown on the website and so I cannot understand why you question
the reality of the photographs: all are recent.
In terms of noise, Jesmond is indeed one of the more upmarket areas
of Newcastle but is also home to bars and students- this is clearly stated
on the website and guests not wanting to be near nightlife should maybe not
book a hotel near these amenities.
Nice pub and food but the tired rooms are not for tired guests
Not sure if the 4 star rating is a hotel rating or a b&b rating but this is not a 4 star hotel.
We paid £90 a night so I think this review would have been more positive if we had paid a £50/60 a night. The staff were friendly and the bar and breakfast were good, but the hotel room was in shabby condition and in need of refurbishment. Ideal for stag weekends or hen nights but not for couples on a weekend break looking for a quality weekend destination.
Visiting newcastle for first time
We were visiting newcastle for our first time.
We were staying in jesmond west. The kenilworth hotel was a great choice in which to stay. Beautiful room, spacious, lovely bathroom. Everything was spotless and the breakfast first class. Staff were courteous ano very helpful.
Very nice bar area and food.
The staff were very friendly and helpful. A little disappointed with the room, especially the shower, it had black mould around the tray and some of the tiles. I know its a bit picky but that is the only reason I would not use the hotel again or recommend to a friend. Sorry.
Me and my boyfriend stayed here and really enjoyed ourselves.
The hotel is in a lovely location, with lots of pubs and eateries nearby, and is relatively close to the city centre. Our room had essential items and everything we would have needed for our stay. The bar area of the hotel was really peaceful and relaxed. All staff were friendly and accommodating. Couldn't have asked for much more!