Reviews - Aachen Hotel


89 Mount Pleasant, Liverpool, L3 5TB

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (21)

86% would recommend it to a friend


Customer service


Food quality

Room quality


  • jan c

  • October 2014

nice place

Really nice place, Pauline was so helpful and friendly.

Clean room, hot shower, fab breakfast.

  • caron a

  • September 2014

very helpful and friendly staff, slightly jaded decor and furniture .

but not expensive.

  • G Esson

  • August 2014

Handy for university, Staff were very attentive, breakfast excellent.

Stayed overnight with grandson who had a resit exam.

.Would have gained a 6 for room quality if drinking glasses had been provided. There was only one plastic tumbler in bathroom, although to be fair if I had noticed earlier in the evening I would have requested same.

  • john graham

  • June 2014

nice hotel,helpful staff,no problems to speak of

  • D Rees

  • April 2014

A nice hotel, let down by a lack of attention to basic food hygiene

We stayed in this hotel for 1 night in April 2014.

The rooms were modern with nice lighting and comfortable beds. The bathroom was modern with a large shower with waterfall showerhead. There was a window in the bathroom that was not frosted and the office building next door had several windows that were able to see it the bathroom. I felt uncomfortable with that, especially had we been staying on a week day when the offices would have been in use.

The room was clean and we had a good nights sleep. The breakfast in the morning was a real let down, the staff were really nice, but we were offered toast and the brown bread had mold all over it. We didn't eat it and it put us off the rest of the breakfast. We felt there was no need for the bread to be out of date as there is a tesco shop which is literally a two minute walk from the hotel.

  • l paton

  • March 2014


Customer service was fantastic, I only had the continental breakfast but the choice for hot foods were really good.

Only downside was a holder in the en suite was very dirty but other than that everything else was sublime.

  • Darren K

  • March 2014

Always a great stay here

Great value for money as always in this hotel.

The rooms have been updated since my last stay. The bed was very comfortable and the room light and airy. Highly recommended.

  • Sue B

  • March 2014

Nice hotel, clean and comfortable.

Rooms have all been modernised and bathroom are nice. Staff were friendly, helpful but not intrusive. Handy for shops, trains and central attractions.

  • ian read

  • February 2014

Nice hotel with lovely staff

Nice hotel, and good value for money.

But we had 14 which overlooked the street and therefore was noisy, curtains need to be full length and thick as you get the street lights all night. Didnt get a lot of sleep

  • Fabio Luelmo

  • December 2013

Great value and close to University buildings

It's very basic, but friendly.

Good quality beds and very nice but simple breakfast. Excellent for the no-frills traveler.