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88% would recommend it to a friend
Holiday Inn's never disappoint.
Booked a room on Laterooms as suggested by my son and got a great price for b&b,this enabled us to try and miss the Saturday rush for the Lakes.
The hotel has recently been re-furnished to a very high standard and our room was just perfect,as was everything about our short stay. The room had plenty of tea,coffee & milk but surprisingly no pen or information for operating the very modern shower. The reason for selecting Holiday Inns is that they set a standard by which you can always rely on and this visit confirmed that,I always think you can gain a good impression of an establishment if the staff appear happy and helpful and this visit confirmed that thought.
One night Stay
All pretty good.
Food a bit expensive and why do these places serve hot food on cold plates?
Response from hotel
Dear W Boddy,
We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is nice to see your perfect rating on the cleanliness of the hotel. however, we are truly sorry for falling short of your expectations with your dining experience. I have this information documented and it will be forwarded to the hotel management for evaluation in order to take actions accordingly.
Thank you for staying with us and we hope to offer you a more pleasant stay in the future.
I needed two rooms with twin beds.
The rooms each had a double bed and a sofa bed. Neither sofa bed was made up. After requesting the beds to be made up, one was, but not the other, so we had to make a second request. eventually ~ 2300 my 8 year old was able to get to bed.
Refurbished hotel. Everything fresh and clean.
We particularly liked the Health Club, lovely warm water, just one or two details needed attending to as it was newly refurbished.
If the girl on the desk had smiled and asked us to bring our towels from the room as they were short. We would have done so willingly. (We didn't 'notice' the notice.)
Manager on duty very helpful. South African girl on reception also very helpful. Didn't have breakfast as £15 a head seems expensive as we didn't want a lot.
Highly recommended hotel
Fantastic service ,delicious food and amazing facilities
Steamroom and swim first thing in the morning was just the best
Holiday Inn LANCASTER
We loved our mini break.
The hotel was great and my girls really really enjoyed the swimming pool. I will definitely be back!
Holiday Inn LANCASTER
Lovely comfy and clean.
We have stayed here a number of times over the past 10 years and the room we stayed in is badly needing a refurb -a hole in the sheet etc .the tea/coffee tray was very basic ,the breakfast ws not as good as previous visits -no fresh fruit salad etc .
staff were all very pleasant
Holiday Inn Lancaster
Very good cooked breakfast.
Friendly and helpful staff.
Nice clean hotel, good customer service
The rooms were spacious and very comfortable.
The staff at reception and at the bar were helpful.