Reviews - The Park Royal Hotel - QHotels


Stretton Road,Stretton Cheshire, Warrington, WA4 4NS

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (40)

88% would recommend it to a friend


Customer service


Food quality

Room quality


  • j Wright

  • May 2014

Great location


  • April 2014

Staff very friendly and helpful.

A pleasant and veryconvenient stay

  • Richard H

  • February 2014

Excellent stopover

The standard of service was 5 star.

Obviously the staff are very well trained. .Every member of staff was cheerful, charming and helpful. Theywere happy to deviate from the standard food on offer to meet individual requests. Located 3 miles from the M6, I would recommend this hotel for a stop over. The surprisingly large swimming pool, jacuzzi, steam and sauna rooms were ideal facilities in which to relax.

  • Sue M

  • January 2014

A happy stay

First time staying at hotel, easy to find, booking in was effortless, room was nice - though had a bit of trouble working out how to turn off the overhead fan, it was overall a comfortable 2 night stay.

Evening meal was ok - bit disappointed with the Barnsley Chop, so only ate an evening meal, one night out of two - but the breakfast was fantastic. Cheerful, engaging staff in the both the restaurant and reception. I would recommend staying here and would book for myself here too.

  • John Davies

  • January 2014

Simply Superb. Quality, quality and more quality.

Booked a Saturday night stay over the pre Christmas weekend.

Hotel was busy with many functions but the quality of service from the staff was excellent. Our room overlooked the front of the hotel but noise was not an issue with others leaving their functions.

Superb facilities and the breakfast was again excellent. Could not fault our stay one bit . We vowed to return sometime in the near future.

  • Nicola M

  • November 2013

Great Hotel, Excellent Food .. however...

Hotel was easy to find from the motorway and check-in was fine.

All the staff at this hotel are really friendly and will try their best to help you anything. Our room was clean and a nice size. Bathroom seemed slightly dated compared to the room but again it was clean so no quibbles there.

We had evening meal on the first night and although service was quite slow the food was the worth the wait. Again the serving staff are very helpful. Drinks are pricey but the wine I had was very nice. At first I thought the service charge was billed regardless but there is an opportunity when you come to sort the bill for you to remove it if you weren't happy with anything. We didn't have any problem though so was happy to pay it. Breakfast was very good. Food was hot and with a good selection.

The gym and pool were very nice. My only gripe was there wasn't enough seats around the pool area if you wanted to sit down and relax. My spa treatment was really nice and again the staff here were very helpful and informative.

We ate our evening meal at a local pub the second night but returned for a few drinks before heading back to the room. I was hoping to have another restful nights sleep but this wasn't going to happen. About 5am in the morning a few members of an international sports team who where stopping there decided to be disruptive. They banged on doors and were really noisy. Several times we tried to sleep and finally nodded off but it was enough to spoil what had been an excellent weekend. I can appreciate these groups or teams bring positive aspects to the hotel but this was no help to me trying to get a quiet nights sleep. I hadn't been up till all hours and then banged on everyone's doors for the fun of it so what gives them the right?!!. Sorry that's my rant over with.

On the whole this hotel is very good and I would recommend it to others. Saying that please bear in mind it does allow large groups to stay here so if you want a guaranteed quiet night maybe it's not the hotel for you

  • Tom Bryson

  • November 2013

Good value, good service

  • Gillian Merry

  • November 2013

First Impressions

Our first impression of the Hotel was that it was welcoming and busy, yet we did not feel in any way rushed as we booked in, but rather the receptionist took the time to engage with inquiries.

  • D Hill

  • October 2013

Great pool and location

Lovely pool area, with nicely designed steam room and sauna.

All a high standard. The room itself was right by the front door and accordingly quite loud, but aside from that was all good enough. The morning food was all standard fare, good enough but not exceptional. The customer service was very good. Friendly, helpful and all pleasant people. For example I called to request ice and it was with me in under two minutes. Really the service is excellent. This is a superb location for either a business stay or romantic getaway.

  • Peter M

  • October 2013

Good Big Hotel

A large modern hotel that has a quality feel.

Friendly staff and good amenities. We only ate breakfast in the hotel, hence the low score, as it was average with some issues.