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82% would recommend it to a friend
Lovely Hotel, disappointed though when room wasn't cleaned for second night's stay
Very good but could have been excellent...
Very nice hotel with great facilities in a nice location.
Everything was almost excellent but just didn't quite get there. There was nothing wrong and it genuinely is a lovely place to stay but the attention to detail from the staff just wasn't quite there largely due to them all being so young and inexperienced. Those that were more experienced seemed more interested in being in charge rather than leading by example helping the develpopment of their teams. I spent 20 years in the industry and I know how important it is. That said, everyone was friendly enough and polite but we stayed at a different 4 Star property in the area the next night and although their staff were also all very young, the level of service was absolutely there. Don't be put off by this review, the Park Royal is a very good hotel. I'm sure with a little more coaching, the young staff at the Park Royal will get there and the overall all experience will improve even further.
Though I only stayed for one night I couldnt ask for more.
The hotel and room were spotless. All staff were friendly and attentive. Breakfast was well cooked and plentiful