62% would recommend it to a friend
great location for visiting London
The best thing was the location, near Cromwell Road but not on it and just 5 minutes walk from Gloucester Road Underground station.
The staff could not have been more friendly. Mercure features are always great, including the standards of the en suite. Our 'small' room was indeed small. When you have to walk sideways round the bed and there is nowhere obvious even to put your open suitcases, I think a stronger word than 'small' i is needed to describe the room. Our central heating did not work and the imported little radiator was only partially up to the job of heating the room.
Even the larger room was a bit small. The food was ok. There was only one lift for everyone meaning a lot of waiting. I thought a little over priced but not too bad. Staff considerate.
Tiny room but adequate
My room was so small you had to squeeze round the foot of the bed.
The bathroom was old fashioned with over tub shower and was also tiny. The walls were thin and I could hear neighbors telly and was woken up when they got up. It was clean though. Central location and a reasonable price.
Small room but we'll serviced.
The small rooms really are small and are a little rough round the edges.
The plugs are a bit loose in the walls, and it really would benefit from a bit of an upgrade. But overall it was great value for money. Central location and well equipped in the room with free soft drinks. (Water, lemonade, coca cola) etc.
Mercure London Kensington
Small room/facilities but adequate and clean.
nice clean room already knew it was compact so that didn't bother me close to many amenities very good for the museums
Mercure London Kensington
Room was way too small.
Excellent location and beautifully presented hotel with friendly staff.
Room very compact with every need catered for
Very Small Rooms and Slow Check In
Having stayed in Mercure Hotels in the past I thought booking this hotel would have been a safe bet.
Admittedly the choice of hotel was partly based on cost and this hotel had an offer on double rooms. Upon arrival we were met by a very hot hotel reception and receptionist that took some 10 minutes to acknowledge us. Once we had checked in we went to our room which was situated a the rear of the hotel on the 4th floor. We soon understood why the hotel had availability by the shear size of the room which measured no more than 2.5 metres x 3 metres excluding the bathroom. Cozy could be a word used to describe but id prefer "not as advertised" Disappointed.