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31% would recommend it to a friend
short london break
Good welcome good size room good breakfast service nice food full english though bit small but adequate well furnished room very nice en suite decor a little tired
TV not working WiFi intermittent
Noisy water pump
the room was disturbed by a water pump cutting in and out until about 1.00 in the morning and then again from about 06.00 in the morning
The hotel is clean and the bed was comfortable but the room was small and the hotel is very dated.
There is no double-glazing/air conditioning so the traffic noise is particulalry noticeable. The cooked breakfast was very disappointing and the waitresses not especially friendly.
The room was small but had everything in it - even had biscuits with the tea and coffee!
The people at the door were friendly.
They didn't show us any lift/elevator, so having to walk upstairs was a bit tedious. There was a stain on our bedding. And the Facilities, whilst doing the job at hand, seemed quite basic for a 4*.
Some issues, but friendly staff
We were pleasantly surprised with the standard of accommodation and the friendliness of the staff.
The rooms were sufficient. There was a problem with the first room, but this was quickly sorted out. Unfortunately we ended up in a basement room next to the dining room, but there wasn't too much noise.
This hotel did its job without any bells and whistles, this would have been fine if the price had reflected that of a budget chain hotel but it was around £35 more expensive.
Disgusting Shower head and badly fitting window blind.
I guess you get what you pay for but the shower head hadn't seen a clean in years and was positively disgusting.
I had to rush out in the morning to a meeting otherwise would have complained at the desk. No telling what bugs were in it so didn't bother with the shower.
Mouse - Three's a crowd
whilst relaxing with a drink in the room before going out to the theatre we were interrupted by the arrival of a mouse moving around the room quite carefree!.
my wife especially was scared and we vacated the room very quickly. Initially the hotel reception manager and his assistant reacted quite quickly and gave us a room available next to the reception on ground floor. we were told they had problems in the past in our old room as it was "due to the property next door" another hotel and the open fire place. The new room did not have a fireplace but I checked everywhere to see if a mouse could gain easy access. By doing this I noticed under the bed had not been cleaned for considerable time, bottle tops and built up dust. I moved the small settee, there was a line where this too had not been moved for some time. beware if you are allergic to dust. the hotel manager clearly wanted to keep any fuss down to a minimum in front of over guests. We accepted the room for two reasons, it was late, we couldn't go back home after booking up places to go in London the next two days, we also didn't want the hassle of demanding another hotel. The manager stated at least more than a few occasions they would ensure we were compensated for the shock and inconvenience taking my telephone number and e mail details. after four e mails from me as well as complaint to LateRooms nothing has been forthcoming. £200 for two nights four star, a joke. breakfast was good.
Overall terrible customer service and false promises, don't get caught out like we did by the management oh and if the room has a fire place, be prepared to share!