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31% would recommend it to a friend
Clean but very small and noisy
Although my expectations of this 2* hotel were low this hotel managed to not live up to them.
The pictures of the rooms did not meet what we actually found, the water temperature fluctuated to scalding to freezing (apparently it was fine!!). The décor is not only basic, it is worn and tatty. We had to make our way to the fourth floor. There was no lift which wasn't as much of a problem as the narrow and winding staircase with some doors so narrow I had difficulty getting through with my suitcase!
Basement room with no mobile service, meaning you have to buy wifi.
Steam from shower sets off fire alarm. Was kind of clean, but not in the details (found hair in my sheets). But very friendly staff. Probably fine for drunk 20-somethings.
If a hotel is expecting guests to provide proof of ID they should state clearly that this is a requirement when booking.
I do not carry ID as I do not live in a police state and I found the fact that I was asked for ID offensive.
I had a basement room without a single window.
It is better described as a box room and at £75 for the night is robbery. Not described as this when booking and the "hotel" should make this clear to guests prior to taking the money.I would not have booked it otherwise. Single door to an adjoining room from where I could hear everything.
I was given a tiny room with barely enough space to move.
Hotel location is good, in central london. The breakfast is really good. You have to pay for Internet access. Room service is fair, at least rooms are cleaned daily.
Fit for purpose and great price. Will stay again.
Whenever I stay in a hotel I always think about the cost versus the hotel.
The price I paid for Hyde park accommodation was great. The room was clean and had everything you would need for a short stay. If there was anything that detracted from the room it was the shower which had really poor temperature control. I would stay again without hesitation.
Poor guest relations
The receptionist (who also claims to be the owner) was not very accommodating at all.
Her attitude was unwelcoming. We were put in a room right at the top, and there are no lifts. She could see that I was disabled and didn't offer to help, or perhaps search/offer another room that would be easier to access, given my mobility. Even if all the rooms were completely full, it would have been nice to of had an explanation/an apologetic recognition of the inconvenience. Instead she just played on her phone and didn't do anything. The room itself was very small. It was clean to some standard, however it could be cleaner. The decor was suttle and ok.
In terms of amenities in the room, it was good. For me personally I prefer to spend my money in a place where service does come with a smile. If you are just back packing and need a place to crash, and you don't need luxuries, such as a warm welcome, then this place is fine.
Rip off price
I received a very friendly welcome at the hotel however the reception area was really grotty and shabby.
The room had a strong smell of air freshner from the shower room covering the damp smell. The open hanging space for clothes had 3 hangers (children's aged 3-4) which were totally unsuitable to hang up a business suite. There was no physical lock on the door which as a single female I didn't feel happy about. I was keen to get out of the room as soon as possible and left very early the next day. Although this was booked through last minute and I assume therefore at a discount, it still cost £160 for 1 person for the night which was a complete rip off.
dark hole under ground
the room was underground with no windows...unlike the one shown in the promotional photograph.
this made for a depressing/opressive night. I do not recommend this hotel.