Reviews - The Academy


17-21 Gower Street, London, WC1E 6HG

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (123)

81% would recommend it to a friend


Customer service


Food quality

Room quality


  • M Lewis

  • July 2014

Don't stay here!

I should have read Trip Advisor first.

All our complaints to the Deputy GM and the GM about this hotel were received as though they had never had such a complaint before; yet reading Trip Advisor it is clear they have been receiving the same complaints for years. What a soul-destroying place this must be for one to work in when ones whole day must be taken up dealing with complaints. We too walked up several flights of stairs to our room at the top of the hotel, on a very hot day to open the door to our room to be met by a 'fug' of sauna-like temperatures. The air-con didn't work so we were moved to the 'back-up' room. This is room 33 and has been specifically complained about before on this website, and should never be accepted. When we were taken to this room the maintenance staff were there getting it ready, cleaning the air-con and changing the light bulb in the shower room (cubicle). The air-con didn't work here either. Apparently because it was an 'uncharacteristically hot day' at 28 degrees and 74% humidity: we live in Singapore where it is typically 34 degrees and 90+% humidity, but the air-con is always super efficient. Why. Because it is maintained properly. The internet didn't work. I complained that the two things one expects from a hotel is to get a good night's sleep and to catch up with important business communications. I complained that Premier Inn offer a money back guarantee on both, to which I received the response 'well, that is their USP'. We got a terrible night's sleep only to be rudely disturbed at 0830 by the maintenance staff knocking the door. The ablutions are a joke - worse than those at EasyHotel at 26 pounds a night. I then put my back out falling off the loo seat, which wasn't secured to the floor - I'm not a fat guy. My daughter stayed in a room in another part of the hotel - her experience was exactly the same. The UK (I'm British) is appalling at hospitality at the best of times, but this takes the biscuit. It's an embarrassment.

The Academy needs to invest some serious money in a refurbishment: until it does Do not stay there.

  • Neil F

  • July 2014


The Academy flatters to deceive in my opinion.

At nearly £200 per room, we were disappointed with the size, cleanliness and facilities on offer. The air conditioning had broken down on the hottest 2 days of the year and the fan was not up to it as a replacement. The room was far smaller than appeared in the photographs and we were left a little underwhelmend by having to walk up 4 flights of starers because there was no lift.

  • Z Miric

  • June 2014

Excellent value for money

I booked this hotel less than 24 hrs before arrival and got a great price.

I liked everything about this hotel. It is close to the center, clean, staff was very helpful. My only objection was that shower hand was non-detachable.

  • Megan S

  • June 2014


A nice view from outside I paid quiet a lot of money for a room with no actual day light !!.

I paid well into the hundreds to also not be able to use the mini fridge unless I was willing to pay for that. Room service is not 24 hours as written down either

  • F Garner

  • June 2014

Excellent situation

The Academy is a pleasant comfortable hotel in a fairly quiet street within walking distance of the British Museum.

It has lovely gardens for a quiet drink or just to have coffee and read the paper. Room are a good size and spotlessly clean. Unless you are quite agile make sure you don't get a basement room and they are quite dark. En suite was fine with excellent fluffy bath sheets. Breakfast was amazing whether having full English of Continental. Would stay here again.

  • Ian P

  • June 2014

Good Value Very Nice Venue

Lovely old school hotel - recommended

  • A Beaumont

  • June 2014

Dark and expensive

Room very dark; obscured windows so no exterior view.

Bathroom very awkwardly designed - we are slim but still had to squeeze between bath and wall. No spare electric point for mobile charging - had to unplug iPod dock. Breakfast service slow but friendly.

  • carol h

  • June 2014

Central location

Great location and a lovely hotel.

Just a word of warning though there is not a lift. Our room was on the top floor up six flights of stairs,. The staff were great and took our luggage up for us. I will happily stay at this hotel again.

  • R Viljoen

  • June 2014

Will stay again and recommend Room 7

We found the Academy to be well located and tastefully decorated, our room (7) although not overly big, (have paid more for smaller), was quite suitable and had all the amenities required.

Staff were all pleasant and accommodating. One thing I would recommend them to look into is placing some form of ashtray/bucket facility in the walled garden and front entrance, this would alleviate cigarette littering and make it easier for staff to clean up outside. We can't comment on the quality of food as we were out most of the time but for the room prices charged, would have expected at least the Continental Breakfast to be included. All in all, vouching for room 7, we shall have no hesitation in booking for our future trips to London.

  • jacob p

  • May 2014

lovely room ideal for 4 people

great room for a family and fantastic location for London.

very lovely staff. slightly dated but don't let this put you off. £180 for family of 4 is great value and love the character of the place