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80% would recommend it to a friend
Charming hotel, wonderful staff
Hotel is well run, nicely maintained and in a lovely area of London.
We stayed just one night and, though the room was an 8/10 due to some extremely minor inconveniences, the staff couldn't have been more helpful and polite and dealt with the problem swiftly and far surpassed my expectations.
Nice staff-poor room.
Very small room and also extremely dark.
Located on the top floor with no lift and very poor view.
Stayed three days and no complimentary tea left at any time-had to collect from reception each day. Good location and friendly helpful staff.
Excellent hotel for location, close to British Museum and a short walk to the theatre area.
All staff were excellent and couldn't be more helpful. Room was small but well decorated and the bed was the comfiest I have ever slept in. Bathroom very small and the decor and fittings are dated but very clean. Bedroom heater not working though fan heater was available. We didn't need it even though it was -1c outside.
Rooms were comfortable - however we had to ask for the heating to be put on as the rooms were cold.
Lobby and staircases were in need of some decoration - lots of marks on walks and skirting boards. No SKY TV in a 4* hotel!
We had an enjoyable stay.
The only downside was the busy road at the front, traffic kept us awake most of the night so we asked to be changed to a rear-facing room the next day, which was excellent. The staff were very polite and helpful, also both rooms were clean and tidy, good facilities with plenty of room. Breakfast was excellent, with a very large choice. We would stay again but only in a rear-facing room.
The hotel is nicely situated in Bloomsbury which is handy for central London yet its location is relatively quiet.
The staff were very friendly although on arrival there was some confusion as to whether I had paid for breakfast. I had. This was soon sorted out. The room in which I stayed wasn't huge but it was comfortable. The air-con wasn't working but this wasn't a issue in December. The bathroom was OK but wasn't big enough for a bath, so shower only. I slept well. I thought the breakfast was excellent. They appear to serve high quality ingredients.
I would definitively stay here again..for the right price.
Expensive, dated with small room for the money.
Whilst the staff were very pleasant this was not value for money.
Room only at £169 with paint peeling in parts of the hotel, shower room very small and sink hanging off wall were not representative of the cost. Bed was comfortable and clean, as was all of the hotel, but a very warm room wasn't helped by broken air con.
Pricey but worth it for a treat
The Garden Suite was fab in every way.
Great location, clean and comfortable
The location was ideal for me, just a short walk from Euston.
My single room wasn't big but very clean and comfortable.