Reviews - Hotel Russell


1-8 Russell Square, London, WC1B 5BE

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (468)

84% would recommend it to a friend


Customer service


Food quality

Room quality


  • M Pritchard

  • July 2015

The hotel is large and back in the day most likely a gorgeous place to look at but it's showing it's age as well as the dirt and grime of London, we couldn't get cold water in the bathroom the the light switch didn't work properly and the noise from the pub behind the hotel was annoying.

  • Steven D

  • June 2015

The Russell Hotel - an expensive travelodge

My room was described as a double because it had a double bed in it - but thank goodness I was on my own because the room was tiny with a tiny bathroom attached with the smallest sink area I have ever seen.

The room was very clean with a noise air conditioner that was only vaguely working. Luckily there were three windows that allowed the air in - but no view, except of a white brick wall. The breakfast was of a Travelodge standard, however the staff who showed me the table and brought me toast and coffee were fast and efficient. Breakfast was £12 - which seems to be a comparable rate with other hotels. However, that's because I booked it the night before. It would have been £17 if I had ordered it that morning. I stayed one night for business. I wouldn't recommend this hotel for anything else; in fact I wouldn't recommend it at all given that there are half a dozen other hotels all dotted around the same area.

One room for one night without breakfast was £189. For that money I expected more.

Lastly, when the reception staff was dealing with my credit card, she kept it on her side of the desk so I had to reach across for it. I can't tell you how annoying that was.

  • Lee W

  • June 2015

Hotel Russell

Great location, really welcoming staff.

booked a standard room but exceeded expectation. Highly recommend

  • Chris B

  • June 2015

Great value

Great value for what we paid (£129).

Decent room, very comfy bed. Located about 1min walk from tube.

  • viktoria c

  • June 2015

Hotel Russell

beautiful hotel, lovely and friendly staff

  • K O'Leary

  • June 2015


A fantastic hotel, with a beautiful interior and excellent customer service.

I found the staff were really helpful and it felt as though they really cared about their work and were committed to helping you get the most out of your stay. The location of the hotel is pretty central and not far from most areas of London

I am disabled and the support I received from the staff in particular Serj and Brandon was second to none. I would recommend this hotel to anyone wanting to travel and have peace of mind.

  • Stewart F

  • June 2015

Missus birthday treat

Very impressive, imposing looking hotel.

Room was prepared very nicely with rose petals, chocolates and champagne. My girlfriend was blown away. Room was adequate for our nights stay and was comfortable and cool. I found the hotel very well situated for central London and specifically the West End. A very enjoyable stay....

  • c Perko

  • June 2015

value for money

Tiny room on the seventh floor lights over the desk and bed not working( i do not watch television I work) Bathroom very small hairs left on the sink.

Windows in desperate need of refurbishment. In stark contrast with the early victorian marble opulence in the main rooms.

  • Richard W

  • June 2015

Location is great but small room

A small room without much air.

If you opened the window the noise was unacceptable; the air con worked fine but was a bit noisy.

  • Steven H

  • May 2015

Two night stay

Arriving slightly early posed no problem, thanks to Miles on reception we were welcomed and past through reception in record time.

Our room was on the third floor at the hotel's rear. We have stayed at Hotel Russell before, this room was larger than our previous and had a en suite with bath. We had complementary breakfast each morning which was ample. We ate only one night in the hotel restaurant and it was well worth it.