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84% would recommend it to a friend
Excellent accommodation, service and setting.
A lovely stay thank you. We'll be back.
great mini break
The hotel was very clean and the staff very helpful.
The food and drinks were good if not a little expensive for a northerner but this was to be expected would stay there again next time extra are down
great location but...
beautiful building, great location and friendly staff but the room itself was small, dark, stuffy and very noisy
The value for money for a hotel on Russell Square is extraordinary.
The staff - especially at reception - are so friendly and helpful. The original Victorian splendour of the hotel has been retained in the public areas. The rooms are comfortable and modern though.
Disappointed as they did not have the type of room I had reserved - they had a down graded room which they discounted by 20% but it was not good enough
Beautiful, luxury and perfect location
I'd booked the couples package for my husbands birthday, rose petals, champagne and chocolates, I told the man on receptions on check in that we were there for his birthday and he ordered cake to be sent up with happy birthday written in chocolate on the slate.
We were 5 minutes walk from Oxford street and Russell Square tube is only a few minutes walk from the hotel. The staff and concierge couldn't do enough to help. Breakfast was a hit and cold buffet but fresh food was coming out within seconds of it running low/out. Overall we had a fantastic stay and would definitely return.
We did a theatre trip and stayed at the Russell hotel we loved the hotel it was warm and welcoming our room was on 6th floor with great views the bed was comfortable anew the breakfast was great choice would definately stay again
Had a great time
Grand looking place, great location.
Clean. Quiet Faultless on these accounts.
Great location for British museum and tubes
Room was small but perfect for a single traveller. I had some air con noise and had engineer attending within minutes and I was moved to another room
Thanks to Colin from maintenance and Kim in front desk
A bit of traffic noise but it is London !!
Enjoyed my second stay at Hotel Russell
I stayed for the second time at Hotel Russell with my sister as we had travelled down to London for an important fundraiser event.
The hotel is very conveniently located for Euston Station. As black women we are conscious of the extent to which this can impact on service at some hotels. Our experience on both occasions at Hotel Russell was nothing short of excellent, polite, courteous and friendly service.