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84% would recommend it to a friend
Fantastic value for money in central London.
Brilliant Laterooms deal.
You couldn't find better value for money in central London. When originally built this must have been a very grand hotel. The main areas have been improved over the last year and are clean and well maintained. The bedrooms was clean and completely as expected. Only disappointment was that the bathroom needed some TLC. Paint and shower surround were stained and flaking. But I will definitely be staying here again as its great value for money.
Short stay in an iconic hotel
Having stayed at the Hotel Russell before on business, I decided to return for pleasure.
A beautiful hotel with 100% guest-oriented staff. Unfortunately, on this occasion our room looked inwards rather than out over Russell Square, but a comfortable room nonetheless.
Asked to be upgraded, and was given an excellent room by a very helpful receptionist.
She coiuld not have been kinder.
Customer service was perfect and always helpful.
Clean and friendly perfect for how central it is to central London.
Wonderful stay in a beautiful building.
Friendly staff who couldn't do enough for us. Lovely bar and food.
We had the shoppers weekend which made this 5 star stay affordable.
Really nice staff and the marble hall and dining room was very memorable. great location with Tube just around the corner and a park across the road .Good size room and really comfy bed with excellent breakfast.
No Hot Water
The room was ok but did not match my hope as it is clearly a cheaper version than I would have gotten if I hadn't booked with Late Rooms.
The space between the sink and the bath was tiny and the worst of all, I find out the hot water tap was not turning when I wanted a shower in the morning. The person at the check out was polite but did not seem to care too much.
Great customer service
When I booked in, reception couldn't have been more helpful, they found maps and gave me directions as well as being very friendly and professional.
An excellent & warm welcome after a difficult journey to London.
Excellent hotel great room good for business travel
The room was quiet and its the first time I have ever had in London with sufficient light to work without having to feel like a bat in a cave.
Good proportions, clean, carpet not just a thin covering as so many places. Public areas were really nice and corridors not the depressing areas often seen. Staff at reception were outstanding and bathroom a joy for a single room not cramped at all. Temperature in room easy to control and when I left important items in room on last day I rang they saved them and all was safe. The staff at this hotel have improved from last stay. Breakfast good only a short queue on a couple of days and service very good. Great welcome from staff in dining room.
Excellent quality hotel in good central location
I have stayed at this hotel on several occasions and have always greatly enjoyed the experience.
Quality of accommodation and service is excellent and the hotel is well located for access to any central London attraction or business centre.