Reviews - Hotel Russell


1-8 Russell Square, London, WC1B 5BE

Price From 227.26 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (486)

84% would recommend it to a friend


Customer service


Food quality

Room quality


  • Jason C

  • March 2015

Fantastic value for money in central London.

Brilliant Laterooms deal.

You couldn't find better value for money in central London. When originally built this must have been a very grand hotel. The main areas have been improved over the last year and are clean and well maintained. The bedrooms was clean and completely as expected. Only disappointment was that the bathroom needed some TLC. Paint and shower surround were stained and flaking. But I will definitely be staying here again as its great value for money.

  • David S

  • March 2015

Short stay in an iconic hotel

Having stayed at the Hotel Russell before on business, I decided to return for pleasure.

A beautiful hotel with 100% guest-oriented staff. Unfortunately, on this occasion our room looked inwards rather than out over Russell Square, but a comfortable room nonetheless.

  • M Underhill

  • March 2015

Excellent service.

Asked to be upgraded, and was given an excellent room by a very helpful receptionist.

She coiuld not have been kinder.

  • c pallister

  • March 2015

Hotel Russell

Customer service was perfect and always helpful.

Clean and friendly perfect for how central it is to central London.

  • J Stacey

  • March 2015

Wonderful stay

Wonderful stay in a beautiful building.

Friendly staff who couldn't do enough for us. Lovely bar and food.

  • bernard r

  • March 2015

fab value

We had the shoppers weekend which made this 5 star stay affordable.

Really nice staff and the marble hall and dining room was very memorable. great location with Tube just around the corner and a park across the road .Good size room and really comfy bed with excellent breakfast.

  • T Douglas

  • March 2015

No Hot Water

The room was ok but did not match my hope as it is clearly a cheaper version than I would have gotten if I hadn't booked with Late Rooms.

The space between the sink and the bath was tiny and the worst of all, I find out the hot water tap was not turning when I wanted a shower in the morning. The person at the check out was polite but did not seem to care too much.

  • christine McEwan

  • March 2015

Great customer service

When I booked in, reception couldn't have been more helpful, they found maps and gave me directions as well as being very friendly and professional.

An excellent & warm welcome after a difficult journey to London.

  • V Cox

  • March 2015

Excellent hotel great room good for business travel

The room was quiet and its the first time I have ever had in London with sufficient light to work without having to feel like a bat in a cave.

Good proportions, clean, carpet not just a thin covering as so many places. Public areas were really nice and corridors not the depressing areas often seen. Staff at reception were outstanding and bathroom a joy for a single room not cramped at all. Temperature in room easy to control and when I left important items in room on last day I rang they saved them and all was safe. The staff at this hotel have improved from last stay. Breakfast good only a short queue on a couple of days and service very good. Great welcome from staff in dining room.

  • A Ellams

  • March 2015

Excellent quality hotel in good central location

I have stayed at this hotel on several occasions and have always greatly enjoyed the experience.

Quality of accommodation and service is excellent and the hotel is well located for access to any central London attraction or business centre.