Reviews - Hotel Russell


1-8 Russell Square, London, WC1B 5BE

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (468)

84% would recommend it to a friend


Customer service


Food quality

Room quality


  • Joanna G

  • March 2015

Great location and friendly staff

I stayed on a Sunday so the rate was very good.

The welcome was great, the room was fine but the bathroom was rather cold - single-glazed and no heater. Nothing that a hot shower didn't sort though.

  • Richard a

  • March 2015

A piece of glamour

This beautiful old style hotel offers everything you could want - excellent, friendly staff, comfortable, quiet rooms and excellent food at a very reasonable cost.

Best value possible.

  • b harry

  • March 2015

Hotel Russell

The room was boiling hot, there was virtually no natural light and no mini bar.

No face wash . Bed was very comfy though. And staff very nice, room was very clean, but pretty basic

  • n p

  • March 2015

Hotel Russell

Recommended by a friend and we were not disappointed, central to all areas of London underground station on the doorstep, hotel staff excellent our train was not until the evening they let us leave our luggage until the evening before our train with no charge.

Overall made it a wonderful weekend.

  • R Carpenter

  • March 2015

High hopes dashed

Having come to the Hotel Russell 5 times for awards dinners I decided to give it a go staying here after an award dinner.

I was disappointed to discover my room was in the modern section of the hotel. On entering I was presented with a very dated looking decor. The windows had secondary double glazing which kept no noise out. The bathroom was grubby with human body hair in the shower. The bed was like a sponge. Truely disappointed and next time a shall stick to a Premier Inn!

  • Vaughan G

  • March 2015


Excellent all round

  • Sarah P

  • March 2015

Victorian Faded Glory

The Hotel Russell is a massive Victorian Gothic building with some amazing interiors, designed in part by the man who designed interiors for the Titanic.

It is a big and busy hotel so there was a bit of queuing at reception but the staff were doing their best. Service was impersonal but mostly efficient. The room (superior double) was spacious for London - the bins hadn't been emptied from the previous guest but otherwise it was clean. The room was way too hot for us but once we turned off the a/c and opened the windows it cooled down nicely. The bed was huge and comfortable, the bathroom was relatively small and the shower was evil - the choice was ether arctic cold water or near boiling point with no middle ground at all. We tried the bar in the evening which was fine but typically expensive. The hotel is well placed on Russell square with the tube right round the corner plus some cafes and a Tesco if you are looking for a cheaper meal option.

  • e tan

  • March 2015

Great Location, Museums and Galleries a pleasant walk away- needs maintenance

The hotel is brilliantly located.

During our stay in London we were able to walk to a number of galleries and museums within a few minutes so is great. The area itself is lovely with great squares, cafés and pubs nearby. The room we had was fine- super comfy bed, brilliant shower etc. The bar downstairs was great, good atmosphere, fantastic cocktails and lovely staff. On the downside our room located next to the ventilation units on the roof and proved rather noisy. On the Saturday night as well, there was a function downstairs and we were treated to a rather painful rendition of 'Oh what a night' at high volume- this did however finish promptly at 12 as promised by the hotel. The room itself lacked heating and was not what could be described as cold but it definitely was not cosy. The only way to warm the room was provided by a blow heater on the ceiling which was pretty loud when active. We turned it off when we went to bed so awoke to a very cold room.

There was only one free plug socket in the room meaning you had to unplug the lamp or tv if you have more than one device - there is no overhead lighting in the room so it became very dark as soon as you did this. When my partner and I were trying to charge our phones this was rather inconvenient. I think all of these problems indicate a room that is in need of modernisation and simple upkeep; addressing these problems wouldn't take too much effort. The wall paper was peeling off the walls and had been badly patched with these also temporary fixes were also coming off the walls. The hotel itself is lovely, very impressive but in the rooms probably needs a little bit of love and attention. In summary, I'd say if you're looking for a centrally located hotel where you'll be coming in late and don't mind the cold this is a great option. If however you're senstive to cold, like an early night, have multiple electronic devices- I'd probably try somewhere else nearby.

  • Anna S

  • March 2015

Grand hotel. Good value

Good room and bathroom - large, clean.

Wifi &c. Fabulous setting and great location. Some corridor noise from lifts &c.

  • P Metcalfe

  • March 2015

A room with a view

Russell Hotel was easy to find, coming out of Russell Square underground.

Just turn left out of u.g., walk a short distance to the crossing and left again. A very short walk later, you're at the imposing entrance - revolving or straight-through door. Check in was a very short wait. I presented my documents, was asked for a credit card (not debit) and asked if I wanted breakfast or not. I was then given my key card and told what room I was in. On checking into my single room I discovered a large double-bed and a desk, TV & cupboard to put my suitcase in. The bedroom was about 10 by 14 feet. The bathroom was to the left on entrance. Bath/shower combo, sink and plenty of towels/supplies. Room was about 10 by 1o feet. The floor creeked a bit and there was a minor (?) socket that looked slightly exposed. Tea & coffee (Douwe Egbert) facilities were provided under the TVand there was also pay-per-view movies of all genres. The hotel directory gave further information on services supplied. The breakfast room was neat and orderly, with a good range of tables for seating between 1 & 8 people per party. It was self-service full english and/or continental + cereal and/or fruit. Coffee or tea was brought to your table. Toast was provided via a rotor-toaster. All the staff were very pleasant and attentive. I did not use the lounge-bar, but it did seem to swing as I was going by in the evening. Overall, the cost of £228 for a very central Londay stay was a price worth paying as I was attending a specific event (London Super Comic Convention). Paying £24 for two breakfasts was an indulgence, but you could help yourself as much as you wanted. Checkout was easy too. I was also offered a chance to leave my case for collection later, but I only didn't as I only had two stops to make (one in Camden Town and the next Paddington). And the room with a view (myroom 439) was of the air extractors & heating vents.