Reviews - Sara Apartments


13b Richmond Road Ilford, London, ig1 1jg

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (5)

40% would recommend it to a friend


Customer service

Food quality

Room quality


  • P Duffy

  • August 2014

Quality & affordable

Casual staff.

Good rooms. Very competitive!

  • K Hosain

  • July 2014

Never again with Sara apartment

I love traveling and I travel a lot and I have stayed few 4-5 star hotel.

I was expecting that apartment with a kitchen and freezer. What I got is just a room with tea coffee without spoon. If I describe one word worse hotel ever. The facility they wrote and the picture the showed haven't find anything like that. Even had a email to call them 30 mins before arrive and I did call them. When I arrived call them again but number was being busy for 1 hours than call to late rooms to let them help me out of the situation. Finally another half hour later I got the line by the time I have got penalty £100 parking ticket.!!. They don't even feel sorry for that. Check out time was 12. 10 o'clock some1 bang on the door. Again knock 11 o'clock I told them 12 is the check out time he sad there is another Coustomer arrived. It was my birthday they just spoil my night i wish i could stay in my car rather than stay in the hotel room.

  • Karl A

  • June 2014

Filthy accident waiting to happen

I booked the penthouse apartment for 2 nights.

On night 1 I found that the place was filthy everywhere. Last occupants dirty towels were on the floor as well as many bits of there meals. There was a smashed mirror left is a cupboard, a fly infestation, mould and scum all over the shower, wires trailing across the balcony, old bits of food in the fridge, what looked like bodily fluids on the chairs, fat/grease on the balcony, old food on the hob and in the oven, a used dirty teaspoon in the sink and there was no key to lock one of the balcony doors do it was always unlocked.

I did complain and was told the room would be cleaned but when I returned it had not. I left a night early.

Terrible place, never again.

  • d baker

  • May 2014

quick stay in ilford

Short stay in ilford i booked the cheapest hotel i could find.

I must say, i have never done a review before but i was really quite surprised at how nice and especially friendly the guy was. I wasn't entirely sure that it looked like a hotel, but once you get into the apartment it is everything you could need. £40 - cant go wrong. I would definately stay here again.

  • Hannah W

  • May 2014

Room was clean and facilities were great but the customer service was shocking.

We had to change hotels with no warning and no apology was given. There was no senior member of staff to speak to everything was done over the telephone.