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86% would recommend it to a friend
lovely hotel, great location, staff were really friendly and helpful.
Room was really great too ??
Twin bedded room
I booked a twin room as I was visiting with my elderly mother.
I suffer from a neurological medical condition (C.R.P.S.) whereby any form of contact is excruciatingly painful. Sharing a bed would be agony. On our arrival we found 2 single beds made up as a double. The one bed shared a large valance which fitted between the beds and mattresses, a bedspread and bed runner. When I requested a room with 2 single beds I was informed that all twin rooms were presented in this way. If I had been aware of this I would not have booked this hotel. Despite there being very little room to separate the beds on my insistence the staff did their best. We were left with accommodation which was difficult to manoeuvre but we were only staying the one night. It was inconvenient to have the upheaval and delayed our departure to a concert. The customer service was impeccable from Reception to Housekeeping staff but I feel, strongly, that the issue could easily have been avoided if the description of the bed situation had been made more clear.
Best concierge in London bar none!!
My sixteen year old daughter were in London for a few days and stayed at Hotel Xenia.
The location was excellent and the concierge "Neil" was the best. We had no prearranged plans yet he got us into a very hip pre-theatre dinner as well as booked us on a great bike tour which showed no availability online. The bike tour people told us they made room for us because our concierge was do personable. We had a hankering for Indian food and he made us a reservation at a most delicious restaurant. I would stay at Hotel Xenia again thanks to Neil the concierge. He rocks!!
Nice hotel in posh part of London, room was compact and bijou, but did have everything you require.
Very comfy bed and good shower. No electrics in the room in the morning, couldn't charge phone and wife couldn't straighten her hair, had to go to friends room.
The hotel and staff are of decent standard but the size of the classic double room is ludicrously small.
Overnight stay in London to meet up with friend and go to the theatre
Beautifully appointed small hotel with a stylish decor.
Polite, thoughtful and helpful staff. Excellent service and comfortable room, very nicely furnished with up market bathroom products and all extras you might need. Even a proper hairdryer. Was sharing a classic twin room with a girlfriend not seen for 2 years. We had a fabulous time and it was greatly enhanced by staying at this hotel. Will definitely stay here again!
Xenia Hotel Kensington London
Pros - Excellent hotel, convenient for museums and Albert Hall.
Cons - Cromwell Road can be very busy with traffic noise, but not a serious problem.