Reviews - Best Western PLUS Park Grand London Heathrow Gateway


449 Great West Road, Hounslow, Hounslow, TW5 0BU

Price From 212.75 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (87)

90% would recommend it to a friend


Customer service


Food quality

Room quality


  • M Martin

  • July 2015

friendly staff

Was excellent.

Room was clean, staff were very friendly. Would definitely recommend.

  • Lynn-Marie G

  • July 2015

Wonderful weekend in London

Had a great time in London,hotel was fab easily accessible.Close to motorway,room was excellent

And stay couldn't help us enough,we got stranded in Wembley after the concert and they sent a taxi out to pick us up.Very impressed

  • Cody james Gowe

  • April 2015

Great location and great company but ...

When arrived at room it was dirty bed sheets stained towels were tacky and throws were dirty on bed.

After we found this we politely spoke to night staff and they transfered us to another room as there were no cleaners at that time of night. The new room they put us in was great but the same problems. Hair in bathroom it's not a common thing to find but when it was your new room you wouldn't expect the same stuff again. But we got on with it as we were tired as been traveling far. Omg the beds were heaven and the room size was great for what you paid for ;) Didn't like the buffet restaurant downstairs, found it a bit out of place it would have been a nice to have restaurant menu. The management were fantastic dealing with our little error in our room so thank you to them. They really made our stay ;) As a hotelier I found great western needs to really think about the staffing cleaning issues in that eastblishment to keep it up to a 4 star standard.

  • J Skinner

  • March 2015


Very good.

  • kenneth d

  • March 2015

Best Western PLUS Park Grand London Heathrow Gateway

Stayed here for rugby at twickenham.

Rooms in good condition, and clean. Service friendly and efficient

Breakfast ok rather than great. Hotel is by a busy main road, and not a million miles from Heathrow, soundproofing ok rather than brilliant.

  • A Parker

  • March 2015

Wicked Stay

We came to London to watch Wicked at the Apollo Theatre.

The hotel was clean and welcoming and the staff were very helpful. The room was fantastic and the hotel was only a 10 minute walk to Osterley tube station. The only disappointment was we didn't get to eat in the hotel restaurant due to us getting back late and leaving early the next morning but would definitely stay again.

  • Carol G

  • March 2015

Did the job

We wanted somewhere close to the airport so we could get to the rugby game.

The room was comfortable and clean although noisy. I could hear the traffic from the 5th floor. The food was ok. We ate from the a la carte as we didn't fancy a buffet. I had steak which was cooked really well except it was a little fatty. The waiter asked if I'd like to choose another wine as they didn't have a cold bottle of the one I'd chosen. The staff were nice enough although one of the waitresses made it feel like she was doing us a favour in serving us. Room service was good. Our stay was nice enough and I would go back as it was what we wanted for the trip.

  • sergio m

  • March 2015

Best Western PLUS Park Grand London Heathrow Gateway

Convenient hotel near west London.

  • Alice H

  • February 2015

Good value

Good value accommodation within easy reach of Twickenham stadium without paying over the odds

  • M Saleem

  • February 2015

Best Western PLUS Park Grand London Heathrow Gateway

Great hotel, very nice room excellent value for money.

Staff very helpful and friendly. Only negative is the parking. The hotel should include the parking in the room rate rather than asking the customer to pay for parking which is annoying. I would have been happy to pay extra £10 for the room and not asked to pay for parking. Will stay there again.