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78% would recommend it to a friend
If you book through a 'discounted website' they give you the worst rooms.
Even if the hotel was not busy. No air-con and broken fan in room. 5* properties should have shaving mirror in room.
The ambience is very nice, and certainly somewhere I would visit again, however in terms of value for money I think in hindsight that i paid for the setting rather than the room which was very small and lacking in quality, there was no iron in the room when questioned they said there was, when they realised there error they finally delivered a broken iron, I just gave up.The staff were very nice however attention to detail let this area down slightly being served more than one course at the same time, and forgetting to carry out requests.
Please don't let this spoil your visit but when I spend £400 for a single night I want it perfect.
Lovely hotel, lovely Spa!
Quick night away from the kids, comfortable, great service, staff lovely and nice Spa to boot!.
if you want to pay an inflated price for a substandard room this is you place
At £165 a night you expect a lot more than you get.
The Sohitel, Hilton offer far more for a lot less
Fantastic hotel and grounds with very helpful and friendly staff...
Thoroughly enjoyed it!!
Great hotel and Spa but Food i AGs is not at the same level
I love this hotel and the spa is fantastic - service is exemplary and the setting is great - a very relaxing hotel.
However the food in AGs restaurant is just "OK" and therefore quite overpriced (our meal was >£100 per head) - at that price I was expecting to be wowed but the tastes were all over the place and my pork rib was overcooked.
The most friendliest hotel I have been to In A long time.
relaxed yet professional from the moment you arrive
Beds and pillows that are like sleeping on a cloud
Lovely food in AJ's and a excellent cheese board
This was booked as a birthday present and did not disappoint.
Stunning surroundings and fantastic facilities. Hospitality faultless, as was our meal in Reflections restaurant. Staff took the time to recommend wine at dinner when we asked for advice, and the choice was very good. Spa was beautiful: we even ventured outside on a dark December night for a dip in the hot tub. Excellent massages. Already planning another stay. Very impressed.
Beautiful hotel, great spa and excellent service
Alexander House is a stunning hotel, both inside and out and we had impeccable service while we were there.
The spa was great and the lunch delicious. We hadn't realised that breakfast wasn't included (which I'm surprised at bearing in mind the cost of the room) but I accept that I should have been aware of this at the time of booking. When we checked out, I was mistakenly charged for 2 cooked breakfasts (£19.50 each) which was a bit of a shock as I'd only had a bowl of cereal and a cup of tea but when I pointed the mistake out, the receptionist corrected the bill without question.
Overall, felt very refreshed after our 1 night stay and would definitely return.