Reviews - Alexander House Hotel & Utopia Spa


East Street,Turners Hill, East Grinstead, RH10 4QD

Price From 301.12 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (8)

75% would recommend it to a friend


Customer service

Food quality

Room quality


  • Roger K

  • August 2015

If you book through a 'discounted website' they give you the worst rooms.

Even if the hotel was not busy. No air-con and broken fan in room. 5* properties should have shaving mirror in room.

  • Tony V

  • July 2015

The ambience is very nice, and certainly somewhere I would visit again, however in terms of value for money I think in hindsight that i paid for the setting rather than the room which was very small and lacking in quality, there was no iron in the room when questioned they said there was, when they realised there error they finally delivered a broken iron, I just gave up.The staff were very nice however attention to detail let this area down slightly being served more than one course at the same time, and forgetting to carry out requests.

Please don't let this spoil your visit but when I spend £400 for a single night I want it perfect.

  • Louise C

  • February 2015

Lovely hotel, lovely Spa!

Quick night away from the kids, comfortable, great service, staff lovely and nice Spa to boot!.

  • iain m

  • June 2014

if you want to pay an inflated price for a substandard room this is you place

At £165 a night you expect a lot more than you get.

The Sohitel, Hilton offer far more for a lot less

  • Gary E

  • April 2014

Fantastic hotel and grounds with very helpful and friendly staff...

Thoroughly enjoyed it!!

  • Sebastian R

  • February 2014

Great hotel and Spa but Food i AGs is not at the same level

I love this hotel and the spa is fantastic - service is exemplary and the setting is great - a very relaxing hotel.

However the food in AGs restaurant is just "OK" and therefore quite overpriced (our meal was >£100 per head) - at that price I was expecting to be wowed but the tastes were all over the place and my pork rib was overcooked.

  • Samantha B

  • January 2014


The most friendliest hotel I have been to In A long time.

relaxed yet professional from the moment you arrive

Beds and pillows that are like sleeping on a cloud

Lovely food in AJ's and a excellent cheese board

  • G Humphrey

  • December 2013

Beautiful retreat.

This was booked as a birthday present and did not disappoint.

Stunning surroundings and fantastic facilities. Hospitality faultless, as was our meal in Reflections restaurant. Staff took the time to recommend wine at dinner when we asked for advice, and the choice was very good. Spa was beautiful: we even ventured outside on a dark December night for a dip in the hot tub. Excellent massages. Already planning another stay. Very impressed.