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76% would recommend it to a friend
Holiday Inn Express LONDON - WANDSWORTH
Overall very good; But hotel was full (Wimbledon) which you would have known in advance so hotel was very short-staffed.
They battled hard (especially the lady in charge of breakfast ) but were nearly overwhelmed. Needed extra staff to cope with breakfast and check-out.
Very clean and super friendly staff.
Perfect place for a business stop over.
Not a great location if you want the London life, but comfortable, clean and friendly atmosphere. Would stay again.
Dirty bed and uncomfortable
I booked a twin room and we was given a double with a fold out sofa.
The sofa had its own quilt that was like a sheet of fabric, not really a quilt and was stained like someone had been sick or something. I expected a clean room from such a large company.
Cooked breakfast choice was very poor.
Only beans, sausages and scrambled egg on offer.
Shower had very poor pressure.
Room very clean and beds comfortable
Although we only stayed one night the staff very friendly and helpful and the room was tidy and very comfortable.
Would recommend for short trips
Great customer service, I will be returning.
Clean and comfortable
Clean, comfortable bed, staff friendly, nice breakfast.
Lighting in rooms not very bright, so not ideal if you have paperwork to do.
LOVELY STAFF BUT WE STAYED IN THE FIRST FLOOR IN DISABLE PEOPLE ROOM AND THE NEXT DOOR NOISE
The breakfast provided is OK.
It is possible to serve yourself. The eating space is full of natural daylight even on a mid winter day.
I had 2 nights at the hotel and found the accommodation very comfortable.
Only one negative, your parking is inadequate yet you have signs threatening to fine people for parking on the yellow line. I also believe the hotel should take responsibility for ensuring the customers car is in the system to avoid a fine not the customer themselves. I didn't know the number plate on the vehicle and was told I better get it quick and put it onto the system before I get a fine. Please accept this as constructive as my stay was very pleasant. Thank you