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67% would recommend it to a friend
Smart Russell Square
Fine for the price
Worst experience ever
This was one of the worst experiences ever.The room was very untidy and not at all clean.
It was smelling very bad. The bathrooms were horrible. The only good thing about this was the hostel's location which is pretty much in central London.
Not at all recommended
Very untidy hostel.
Not at all clean. Bathrooms were smelling very bad and the rooms were also below average. No variety of breakfast.Need to improve in almost all areas. Had one of the worst experience. The only good part about this hostel is its location.
Clean, easy to get to the free breakfast in the morning, cheap for London, helpful staff.
What more could you want. If I was going to quibble, it would have been great to have a longer bed, I'm only five foot five but my feet were on the wall, and it would have been lovely to have had fruit at breakfast, cheap bread and cereal is not very nutritious.
Strange setup with little-to-no decent communication
Unclear instructions and communication both prior to arrival and upon arrival.
Felt like a conveyor belt where staff just wanted to process everyone as quickly as possible, and were just going through the motions, with very few attempts at trying explain the how's and why's of anything expected of the customer.
Been many times
I've been here many times, and it's always reliably clean, well maintained and good value.
It's particularly good value given the excellent location.
First time hostel dweller.
It would appear that you need to produce your passport upon checking in, when staying in a hostel.
I gathered this beforehand from the reviews. As a rule it's not standard practice when staying in higher budget accommodation. The receptionist filled in a ticket using the information in my passport, she then handed me this ticket which I was to place in a clear plastic pouch which is attached to the bed, presumably so that subsequent arrivals then know that space is taken and also my fist name. With the ticket I am also handed clean bed sheets, one to cover the mattress and another to cover the quilt and also a pillow case cover. So no need to worry about dirty bed linen. But the deposit for the freshly laundered sheets is £10. The doors to the corridors and room are card operated. When I entered the dormitory everyone appeared to still be asleep, it was around 1pm. I struggled to find an empty bunk at first, there where shoes strewn across the floor and carrier bags full of belongings hanging from the sides of the beds. Welcome to an eighteen bed dorm. Only the daylight from a distant window illuminated my path, I didn't want to turn on the lights and risk disturbing anyone. It was also tremendously warm in there, despite the working wall fan.
I found a nice bottom bunk and proceeded to unpack my belongings on the floor. I looked up and there was a young lady peering down at me from the top level. I smiled politely and continued about my business. There are three fairly roomy cupboards under each of the triple bunks. So one for each bed. However, two of those under my bed were taken and the third one had a broken latch, so I couldn't use my lock to secure it. I later bumped into the hotel handy man and he came, took a look and was able to fix it. I settled in for a couple of hours of relaxation after my long journey, during which time my new roomies began to awaken from their respective slumbers and proceeded to use the two bathrooms/showers in the room. Lots of chit chat, rearranging of personal effects, doors closing and the smell of deodorant and hair spray hanging in the air. Then the men had their turn and I don't think they took any less time to get ready. But they were all a seemingly pleasant and well educated bunch, talking away in their respective languages. I can't comment on the food or the other facilities, since other than to pursue my night out, I didn't actually leave the comfort of the room.
Strip your bed in the morning, throw the bedding you were issued into the receptacle at reception, hand the receptionist your ticket and collect your £10 deposit. Quite a cost effective and convenient way of sleeping in an expensive city for the night, or even longer.
I like the public space let people can meet each other there.
And the breakfast is normal but you can get everything like breads, cereals, milk, juice and coffee. Although the room is a little bit small, it's not uncomfortable.
Cramped But Helpful Staff
I booked this for a friend.
He told me they couldn't have fitted more beds into one room leaving no space for luggage. On the second night someone else had taken my bed but the staff were helpful having to be approached twice to work it out. You need to sleep with your luggage on your bed or beside you but at least you get a curtain.
At a time where most hotels were quite expensive (December) this is a cheap option in central London for a mixed dorm.
Clean room, comfortable bunk beds.
'En-suite is more of a cupboard with a WC, sink and shower, however shower had good power. There were lockers under the bed but I was not offered the opportunity to rent one. Check out was very quick and easy.