Reviews - DoubleTree by Hilton Hotel London - West End


92 Southampton Row, London, WC1B 4BH

Price From 376.13 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (66)

77% would recommend it to a friend


Customer service


Food quality

Room quality


  • gaynor L

  • November 2015

Doubletree Holborn

Good value for the lone business traveller but room very noisy - could hear next door opening wardrobe doors which kept me awake.


  • November 2015

nice and clean

nice and clean hotel

  • Daniel P

  • October 2015

Excellent hotel

Clean, friendly - very helpful staff, a much needed, fine hotel, convenient location and good rates.

Perfect for a short notice business stay

  • dudley m

  • October 2015

Can do

Room not much bigger than a garden shed

My suitcase would not fit on the floor In the room, no more to be said

  • Neale S

  • August 2015

Excellent value for money, great service, great location.

If I wanted to be picky then the cupboard housing the tea/coffee had a broken hinge door and maybe more of a dress code for restaurant mainly breakfast as unfortunately some people think it acceptable to have everything on display!

  • Susan H

  • August 2015

Good Value for Money for location

Nice hotel, very pleasant and helpful staff, rooms a bit small but adequate and great location.

  • Sonia S

  • July 2015

Good value for London

Really nice hotel and excellent value for money.

I had a welcome from Christina on reception, my room was large, bright and spotlessly clean. The staff in the bar were very efficient and we enjoyed a reasonably priced glass of wine which was a pleasant surprise as usually London hotels charge a fortune. The overall impression was one of good customer service and a really well run hotel chain. And the cookie was delicious, thank you!

  • M Ayoade

  • June 2015


A great experience, the main road was busy and buzing with noise.

You step in to the hotel and its oasis of calm. Service was quick, the staff welcoming, polite and attentive. Although my room was ready I was escorted in to the bar and offered a drink on the house. My room was ready in 10 minutes. The room I had was a new room and the quality of fixture and fittings were excellent. The bed was very comfortable and so I had a great night's sleep. Would recommend the hotel for business and leisure. Perfect for a couple doing weekend break in London.

  • m harris

  • June 2015

DoubleTree by Hilton Hotel London - West End

Reception staff friendly and polite but Double rooms very very small.

Bathroom was very outdated and very small, in need of refurbishment. Not great value for money compared to many of the other central London hotels we've stayed in.

  • Christopher Heaphy

  • April 2015

A pokey bedroom and certainly not 4 Star.