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57% would recommend it to a friend
A nice room, in a brilliant location, (opposite the end of Carnaby Street).
This was a very nice hotel, but was let down by a few small details.
The hand shower fittings were broken, and it sat in the corner of the bath, and the toiletries were not replaced each day, meaning we didn't have tissues in the box, and shampoo and conditioner run out. The light in the bathroom shines through an opaque glass screen into the bedroom, so if someone went to the bathroom in the night, it was likely to disturb anyone in bed.
Some Like it Hot
Our room was very cold and after contacting reception, we were moved to a very much warmer room and promised a free breakfast the following morning.
We had booked into the hotel for convenience because we had been given a voucher for the in-house hotel cinema. The film we saw was Some Like It Hot; somehow rather appropriate after the need for a room change.
We were greeted by the Concierge who was unable to park our car! They said they would when I rang -
Receptionist was abrupt.
2 men helped with the bags to our room, the room was £300/without breakfast as they wanted another £22.50 each. Very expensive all round as a gin & tonic was £9, there was people sitting around on the landing. The couch was stained in the room, although the room was clean - the bar was very scruffy although the barman was very nice - couldn't sit in the bar area as the had a Bridge meeting & all seats had reserve notes on them - we would never stay there again!
Not a luxury hotel
The staff at breakfast were pleasant, but reception and concierge were not.
The reception process was very odd, spent nearly 15 minutes stood at the counter while the member of staff kept tapping on the computer. Nothing said. The curtain was hanging off at one end in the room, and was barely covered the window. there was also a bad stain on the floor. The room was otherwise clean.. It didn't look anything like the photos, and was very traditional, rather than contemporary.
I would definitely not stay here again. Had much better experiences at City Inns or Raddison Blus.
The main overhead shower was very weak needed a good clean better still a new one, the hand shower was broken.
24 hour room service but no menu. The pool was lovely.
Amazing location but had some faults.
Sounded like someone fancied throwing glass bottles around outside the back of the hotel at about 3 am and got a awful nights sleep. Reception was not very welcoming at all. Spa was nice but not value for money. Won't be rushing back
Ideal for the theatre
We, sadly, only stayed one night here for a trip to the theatre, would have loved to stay longer bit a bit pricey.
However, it's perfectly situated over the road from Carnaby Street and Libertys and around the corner from Regent Street. Loads of shopping and sightseeing. Excellent will do it again. I can also recommend the afternoon tea package, we had the Asian one on a different occasion in the Silk zoom which is the old court and I sat in "the dock". Brilliant.
Great location but not 5 star quality
The hotel is in a great location, the room was an ok size.
The quality of the finish in the room was not what I would expect for 5 star hotel, for example the sockets in the bathroom had gaps between them and the tiles and were also at an angle. There was no iron or ironing board in the room, we rang down to reception and a member of staff brought one up - we were given what I would describe as a travel iron which had wires exposed. The detail lets this hotel down and I would not have been happy had we paid the 'full' rate.
Shabby Decor & A Rude Awakening
Great location in central London, but for what you pay, this hotel is woefully unacceptable.
Dirty carpets and curtains, and shoddy work in the bathroom. Not only that, but I was rudely awoken at 8 in the morning with a cleaner coming into the room. She apologised saying she was told I had already checked out. Really. How is that even possible. Not a great experience. Wouldn't stay here again.