78% would recommend it to a friend
Really Friendly Staff
I booked a stay for my parents as they were attending a social event in Croydon.
The team helped me with a last minute request of pre paying for the room with no hassles. Thank you!
Jurys Inn Croydon
I booked for two nights but could only stay for one night.
I explained to cust. services lady on reception at around 9.30 a.m. on Saturday 6 June that I needed to vacate and handed room key back as I needed to return home.I asked if I could have a refund for the Saturday night as I was vacating at 9.30 a.m. Reception lady said I needed to contact Late Rooms which was incorrect, the hotel should have dealt with this.Contract was with hotel. Poor service and no refund.
Ok at the sale rate
No real complaints at the price.
Excellent customer service and very good breakfast. However, if paying anywhere near the full price stated, the rom and especially the bathroom would look a bit tired and worn; could do with a bit of paint touch up etc.
My Great Jurys Inn Home
Fabulous hotel in a fabulous Town Centre.
Great staff and management. The shower can be warmer, though, but the bath is excellent indeed.
The sink was blocked.
Water was draining very slowly. So this was filling up very quickly at early morning wash.
The non slip protectors in bath are no good especially in room 517. Once the shower is running the floor can get very slippery.
Jurys Inn London Croydon
Enjoyed a 3 night stay in hotel.
Clean, comfortable, cosy, only complaint would be the size of the bath, tiny. Ok value for money, however I would compare it to a travel lodge. Basic. Was expecting a bit of luxury in bedrooms, as paid that little bit extra..apart from that, fine..
Checked in late evening.
Very friendly helpful staff. They were willing to accommodate my request for a higher floor. Very clean throughout the hotel and room. Comfortable bed and pillows. Extra pillows and blanket provided. Great view from 11th floor. I was running late for check out. I called and they helped check me out so I did not have to pay any extra. Will surely stay there again and already recommended it to friends and others.
Reception Staff Superb
Booked for one night.
Polite, friendly staff on reception. Planned to leave early, but later requested room until 2pm. Offered this free of charge. Room was immaculate. Had everything we needed. Able to get the temperature just right. All in all worth every penny and more!
Tasty veggie sausages served at breakfast
I would have liked room service for a snack in the evening.
I phoned and was told there was not room service. I don't know if I could have gone to the bar and brought the food to my room myself. I had noted where I could but a sandwich nearby and went out to buy one. The great thing for me was that there were very good veggie sausages at breakfast. that's the thing that would bring me back to the hotel.