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This star rating is the opinion of the property owner only. A Self-Rated hotel has not been assessed by the AA or Visit Britain, whose official star ratings we use across



4 Self rated

132-134 Sussex Gardens, London, W2 1UB

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About the hotel

The Nayland Hotel, just a minute's walk from Hyde Park, underwent to a complete refurbishment in 2011 and is the ideal starting point for all your business or leisure needs in London. Relax in the bar after your meetings or a night in the theatre and let the attentive staff cater to your needs. The Nayland hotel offers a bar and en suite rooms in the heart of Central London.

Paddington's rail and Tube stations are within a 5-minute walk. Accommodation is 3star, and each room has satellite TV, a safe and a radio. There is limited free parking on site (reservation is needed). The Heathrow Express rail service at Paddington is within easy reach, offering a transfer to Heathrow Airport in just 20 minutes. London West End, and a range of theatres and shops can be reached in around 10 minutes’ walk. We would like to inform you that we have replaced the hotel lift to a brand new automatic OTIS lift of the latest technology, as one of our plans to upgrade our services.

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Room Availability

Showing Sunday 23 October 2016 to Monday 24 October 2016

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Facilities Show/hide

Hotel Non-Smoking Throughout, 24 Hour Reception, Safety Deposit Box, Telephone In Each Room, Wake Up Call Available
Wi-Fi Available, Wi-Fi Available In Public Areas, Wi-Fi Available In Rooms
In Room Entertainment
TV, Satellite TV

Useful Info Show/hide

14:00 23:00
Max Child Age
Up to 2 years old
Important information
The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
Pets are not allowed

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (14)

50% would recommend it to a friend


Customer service

Food quality

Room quality


  • Q Majid

  • July 2016

Rude Manager & Really Bad Service

My bed was lop sided, the shower pressure was really low.

I told the manager, who told me there weren't any other rooms, which was fine. He then asked me what they should do for me in terms of compensation. I said asked what's the standard procedure in theses situation, to which he replied "nothing". I then asked about a discount or another stay, as I'm in London quite often, he still couldn't offer anything. I was in total shock of the lack of empathy, service level and professionalism, it was disgusting.

  • Thomas Madar

  • June 2016

My impressions of the Nayland Hotel, Paddington

Reasonably comfortable and clean room.

View from window not great, but it was a quiet room with little or no noise from trains or traffic.Continental breakfast was adequate, a little more than basic. The presence of a lift made life with luggage easy.

See all guest reviews