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Rubens at the Palace - A Red Carnation Hotel


39 Buckingham Palace Road, London, SW1W 0PS

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About the hotel

Serene comfort and traditional hospitality directly opposite Buckingham Palace. Serene comfort and traditional hospitality directly opposite Buckingham Palace: the four-star Rubens at the Palace is a firm favourite with both business and leisure travellers, where guests are assured a warm welcome and a variety of specially designed room types including the Royal Wing and rooms for single female guests. The Palace Lounge and Cavalry bar are popular haunts for guests and locals alike, the panoramic views from the lounge sometimes affording a glimpse of passing pageantry from The Royal Mews, the working stables responsible for transporting the Queen and the Royal Family.

Rubens has a fine range of dining options, from our deluxe full English buffet breakfast with all the trimmings that we have become famous for, to The Old Masters Carvery with its succulent menu and daily roasts. Not forgetting the Library Restaurant, serving award-winning English and international cuisine or BBar, our South-African themed bar and restaurant – you are truly spoilt for choice when dining with Rubens. We are just a few minutes’ walk from London Victoria Train and Tube Stations and the Royal Parks, the Rubens provides superb access to the whole of London. For guests that are driving, 24 hour parking facilities are available at the nearby NCP. The hotel is very proud to be rated as one of the highest four star London hotels by the AA.

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Room Availability

Showing Monday 30 May 2016 to Tuesday 31 May 2016

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Facilities Show/hide

Hotel Non-Smoking Throughout
In room facilities
Air conditioning in rooms , Safety Deposit Box , Tea/Coffee making facilities in each room , Hairdryer in each room , Iron And Board In Each Room , Telephone In Each Room
Hotel services
24 Hour Reception , 24 Hour Room Service , Concierge , Laundry/Valet Service , Wake Up Call Available , Currency Exchange
Family friendly
Cots available , Interconnecting rooms available , Pets Allowed
Wi-Fi Available , Meeting Facilities , In-room Broadband , In-room Modem Hook up , Wi-Fi Available In Public Areas , Business Centre , Secretary Service , Translation Service , Private dining services
Restaurant , Lounge Menu , Bar , Breakfast to go
In room entertainment
Video/DVD Player , TV , Satellite TV , Video/DVD Library , CD Player , CD Library , [Channels] News , [Channels] Sky Sports , [Channels] Movies (Free) , [Channels] Movies (Pay Per View) , [Channels] Foreign (European) , [Channels] Foreign (Other) , [Channels] Music , [Channels] Childrens , Radio
Doctor on call , Porter , Lift to all floors
Parking (charges may apply)
Car Parking Available Offsite , Valet Parking

Useful Info Show/hide

From 14:00 hours
Until 12:00 hours
Important information
The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
Pets are allowed

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (27)

93% would recommend it to a friend


Customer service


Food quality

Room quality


  • P Pack

  • May 2016

Good location, pleasant staff but poor communication between staff and extremely overpriced.

Overall , we had a pleasant 4 night stay at this hotel.

However, the bar prices are very expensive; the time between table service taking our order and delivery was very slow and to cap that, a 12.5% service charge added to the bill; e.g. A diet coke (bottled) for £5 , a Mount Gay rum & coke , a bottled beer & 2 gin & tonics for £55 . ( the rum alone was £15!!!). The evening dinner food in the 'old Masters' restaurant was a carvery with the same choice of vegetables every day. Although we had booked 4 nights dinner bed and breakfast, on trying to book our dinner slot time for our second night, we were told that the usual restaurant was closed for a special function and that the alternative (library) restaurant was fully booked. We were eventually told that our 'complimentary' !. dinner could be taken in the bar. When we arrived for our meal, the bar staff knew nothing about this arrangement and were surprised that we were ordering our inclusive 3 course dinner. We had to order from the bar food menu so I asked if there was any price restriction on what we could order as the prawn cocktail starter was £12 and the rib eye steak & chips was £26. The waitress, who was unaware that we had been told to take our 3-course dinner in the bar and was taken aback when we informed her ( and slightly rude) had to go and speak with her manager. On return, she told us that our selection was restricted to £32 as this was the price of a 3-course car very. (In fact the carvery is advertised at £34 in the hotel). I pointed out that it was impossible to order a reasonable 3 course selection with that restriction. The waitress agreed and wanted to ensure that we obtained 'value for money' as we had already paid for our meal, so had to consult her manager again who came over to speak. Rather than try to discuss this in the very noisy bar, where the customers were trying to talk to each other over the music a loud piano playing, I asked if we could find somewhere a little quieter and more private: after all, this was turning out to be an embarrassing event. I explained our situation and he went off to speak to his manager. We were eventually allowed to chose from the bar menu without restriction - in my view the correct outcome eventually - but nonetheless, for which we were very grateful. We'd asked for a glass of tap water each to drink with our meal that didn't arrive so we had to ask for that again after half an hour. (This seemed to be the norm in the bar- table waitresses/ers take orders but you have to wait an inordinate amount of time for the order to arrive - don't forget a 12.5% service charge is added to every order in the bar and restaurant). This embarrassing event soured our experience of this hotel somewhat.

The room we had (classic deluxe ?) was small and confined for a stay of any length with nowhere to stow suitcases out of the way. It was well presented and clean, in-room tea & coffee ( never enough supplied though) with a safe, TV and ironing facilities. The bathroom shower was set in the ceiling and there was no handset for avoiding wet hair. The bathroom extractor didn't appear to work so the mirrors steamed up and took a while to clear ( inconveniencing the wife wanting to apply make-up).

Breakfast each day is standard buffet self service and eggs, if fried or poached, are cooked to order. I asked the egg chef to two fried eggs one morning and while they were being cooked, selected my bacon, sausage etc. and returned to wait for the eggs. Chef asked where I would like the eggs on my plate - "anywhere you like please chef" I replied. "I know where I'd like to put them" replied the chef without a smile to indicate a joke, making me wonder what had upset him. I didn't think that an appropriate comment from the chef and a little intimidating. Fortunately he didn't appear at breakfast again before we left. Our overall experience was good as most of the staff were very friendly and eager to ensure a pleasant stay. The location is excellent . My criticisms are for poor service in the bar, very expensive prices for drinks & an apparent lack of communication between staff members. We're used to exceptionally good 5-star service in hotels abroad. This trip at home seemed to indicate an attitude of lip-service to a service culture and not up to the standard we've experienced elsewhere (eg. The Shangri-la chain or even local 'Warner Leisure' in the UK.)

  • james richardson

  • February 2016

Nice London hotel

Apart from the Old Crowne Plaza in St.

James, we are yet to walk away from any London hotel feeling like we have value for money after at least 10 different stays in hotels, but hey we're northern. This is quaint, clean and the staff are lovely. There was a problem with my guiness in the bar so we got a round of drinks free, nothing is too much trouble and the hotel has a nice feel and atmosphere. A stone throw from Victoria tube station and a 2 min taxi to the west end the location is excellent. I wouldn't say this is good value, but then again with it being London, despite the double room being small, it wasn't bad. If you can get the hotel at a price you want to pay for a nice London hotel then go for it. Not exceptional, but for the area, just about as good as you are going to get, and to re-iterate, the staff are very very friendly and polite.

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