Reviews - House of Fisher Reading @ City Wall House

4

26 West Street, Reading, RG1 1TZ

Price From 174.09 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (2)

50% would recommend it to a friend

Cleanliness

Customer service

Room quality

Value

  • David B

  • February 2014

HoF Studio Room

Well equipped studio apartment for 1 person or couple - with good TV, bottle opener, enough kitchen equipment (washing m/c, dishwasher etc ) and cloths/towels.

Very comfortable bed and leather sofa and chair. Hob possibly slightly old fashioned.

It hits exactly the right spot for me - if it were fancier it would cost a lot more and if it were less well equipped it would be uncomfortable. It's probably more suited for working person but also fine for couple on city break.

Response from hotel

Dear Guest,

Thank you for your kind feedback regarding your stay at City Wall House. House of Fisher welcome any comments from guests to ensure we can enhance the guest experience as much as possible. We are currently undergoing a restyling process within our City Wall House property and updating all of our interiors including all white goods. As part of this restyling process, we are delighted to inform you that we have a number of brand new 2 bedroom apartments becoming available should you wish to return with family. We highly value your feedback and thank you once again for choosing House of Fisher. We look forward to welcoming you back in the near future.

Many Thanks, House of Fisher Management Team

  • B Hall

  • February 2014

Nice room, just needed a mop

Room was well furnished and quiet.

Staff were helpful. Kitchen and bathroom were clean. Only a shame that on arrival none of the floors in my room had not been mopped recently. All were slightly sticky with others' shoe prints visable on the tiles.

Response from hotel

Thank you very much for taking the time to leave your comment after staying with us at City Wall House, for us guest feedback is very important so we can monitor the level of satisfaction as we take proud in our service and facilities.

We are glad to hear that we met your expectations with the friendliness of our staff and the general atmosphere of the apartment.

Unfortunately, on this occasion our cleanliness did not meet our high expectations. On investigation with our Housekeeping team it transpires that too much detergent was used in mopping the floor, leaving the sticky residue. We are addressing this with additional training to our housekeeping team.

We look forward to welcoming you back to Reading in the near future.

House of Fisher Guest Services Team.