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Reviews - Hilton London Gatwick Airport


South Terminal Gatwick Airport, Gatwick, RH6 0LL

Price From 183.27 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (35)

74% would recommend it to a friend


Customer service


Food quality

Room quality


  • Janet M

  • October 2016


Booked Hilton because as a single lady I wanted to feel safe as I was landing late at night/early morning.

This is because of the walkway direct from airport terminal to hotel. Unfortunately halfway along walkway I was informed, admittedly by another passenger that I could not enter the hotel that way between the hours of midnight and 5 o'clock in the morning, and that I would have to use front entrance. I had no reason to disbelieve him, and this was further verified by two car park attendants when I asked. I had to walk in the dark, and the wet and also a dangerous road with no pavement to get to the front. Perhaps a sign at the entrance to walkway to notify me that an intercom system is in place. Further to this I was sent on a long chase to find my room, when a shorter and more direct route was available. By this time I was absolutely shattered, but unfortunately sleep evaded me, probably due to the hassle.

Breakfast was another adventure. I was shown to table, and that was it. I was not told that tea or coffee would be served by a member of staff, and not told to help myself to food. I asked 3 times fore a pot of tea, and had actually nearly finished my breakfast before it arrived. Room very dark.

  • Sian Thomas Howell

  • September 2016

Hilton London Gatwick Airport

Didn't realise the Executive room I'd booked had so many extras included - delighted with the facilities in the Executive Lounge (delicious breakfast, snacks/drinks throughout the day, media access etc).

Room itself very comfortable and excellent bathroom. The direct covered link from hotel to South Terminal is also very convenient.

  • steven f

  • September 2016

Poor food. Too expensive

Stayed before flying the next morning.

Toilet unclean, bowl stained, bathroom stale smell. I could hear other guests above me using the toilet. Food too expensive. Ordered duck, very small portion and not cooked as asked. Puy lentils need a sauce. Overall disappointing. Tired hotel

  • Maurice L

  • September 2016

Excellent service, worth paying for upgrade.

Upgrade worth doing.

Free drinks and snacks in the evening, very good breakfast. Larger room.

  • Terence M

  • August 2016

Tired and dry

The room was tired and could benefit from the bathroom being updated.

Apart from the tea making facility there was no other drinks available in the room. I can accept that the mini bar should be empty as guests check out early morning BUT there should have been at least one complementary bottle of water.

  • C Hill

  • July 2016

Good for early flights but that's about all

The hotel is good for getting an early flight but the hotel itself is poor.

Staff not overly friendly, room was poor for the price and i expected more from the hilton brand. Water smelt eggy and i think something died in the fridge. The smell literally made me feel sick. If wanting to be close to airport id save money and stay slightly further from the terminal

  • Nik B

  • June 2016

Good hotel, extortionate food prices

Lovely clean room, nice and quiet, pretty good for £109, but my goodness the food is expensive.

Including a drink I would have paid £26 for a burger and two drinks had I not received fliers discount. Personally I think this is indefensible. You would pay about £100 to feed a family of 3. I'd stay in the hotel again but look elsewhere for food.

  • ian b

  • June 2016

gatwick hilton

good quiet room for an overnight before flying out early the next day, very expensive food , and poorly presented .

  • F King

  • May 2016

Hilton Gatwick

We reserved a room at the Hilton Gatwick for one night before our mid morning flight the following day.

Check in was slow and I was worried about leaving our car parked whilst checking in and moving my baggage to our room. We had a drink and snack in the bar - the staff were courteous and the food good. The room was clean and very well presented and quiet considering we were at an airport - then we got into bed and every move we made the bed creeked so badly - this is why we have given quality of room & value for money a lower score - the amount I paid the bed should have been perfect too and it should have included breakfast.

  • Thomas S

  • May 2016

Relax before you fly

Got at hotel a couple of hours but they seen we had young children and booked us in so we could settle the little ones we always try to stay at the Hilton it's our favourite