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50% would recommend it to a friend
Nice hotel but one very rude staff member. A shame as a beautiful hotel in a lovely setting.
We had a very unpleasant encounter with one of your staff members.
We arrived earlier than check-in (having advised the hotel a week earlier that we had a wedding starting at 2pm and they assured us there would be somewhere we could change as we had travelled 3.5hrs to get there and didnt want to travel in a kilt etc). The man refused to let us into our room (despite the room being completely ready) and reluctantly let us into a room with no mirrors when there was a suitable public cloakroom we could have used. He commented inappropriately when we inquired about maybe getting home late ('you wont be later than 2, why would you be later than that?' he laughed). He was generally really rude, sarcastic and obstructiveand we arrived at our wedding furious and unwashed. Breakfast great but cold.
Tired and Well past it's Sell By Date
Stayed here some years ago.
Has gone downhill since then. Room clean but terribly dated with only basic services. Smallest telly I have ever seen. Bathroom clean and reasonable quality but all the floors in this place are uneven to the point of dangerous in some areas. Reception was good as was the receptionist. Went down hill from there. All staff with sour faces and could not care about customers. Oriental breakfast staff were pleasant but quality of breakfast was diabolical. Worst quality I have ever had. Overcooked, dry, running with grease. Thank god I did not have a dinner B&B package Far too expensive for such poor accommodation and staff who could not care a lot.
Nice hotel, friendly staff, clean rooms, great value for money
the hotel was so pretty and clean and the staff were so professional, our original room had soiled sheets but we were very quickly moved to a different room
Online info about hotel says all rooms are spacious with a view.
Ours was very small faced onto a closed roof , the only view being other bedrooms. I travelled with my 20 year old daughter and whilst we don't mind sharing the bed was a very small double which was just too cosy. We were touring northern England and the Highlands of Scotland and this was our worst hotel experience and the mist expensive. I was very disappointed.
Amazing setting in a picturesque village.
Top class service from check in to check out. Breakfast and dinner as included in the package was very good and well presented. Downside was the rooms which are a bit dated and badly in need of a makeover.
Ben Wyvis Hotel
Food not well cooked.
Fabulous hotel steeped in Victorian History and great hospitality
We thoroughly enjoyed a lovely stay at the Ben Wyvis hotel.
Strathpeffer is a gem of Scottish Victorian charm. The Ben Wyvis is beautiful. The staff friendly, patient and charming. Go there!
Ben Wyvis Hotel
very tired furniture and decor, underside of toilet seat looked like it hadbeen chewed, skirting in bathroon filthy.
was disappointed as was to be a romantic short break. Hotel charges a £2 surcharge for paying by any card including surcharge. When we arrived the room given was awful so we changed to another. Review is about second room.