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86% would recommend it to a friend
Have stayed at the hotel before and always been very happy.
Hotel location perfect and the room size was great for a family, although décor was a little tired looking with wallpaper rips and the bathroom could have done with a lick of paint. Staff very helpful though, food good and pool lovely.
Norfolk hotel short stay
loved my room hotel was charming and welcoming staff polite and helpful the pool area let the hotel down looked unhygienic and was in a glass out building where every one had full view of the Jacuzzi and pool...
one of the reasons we did not use.
It was the reason I booked the hotel for the pool area as looked very different from the photos. However the rest of the hotel had a lovely charm and we enjoyed our stay enough to book a week in june. Hotel was in an ideal location central to everything.
Great place, brilliant stay
We stayed for 2 nights over may bank holiday weekend and as always the hotel was great as always along with excellent friendly staff.
Its an old hotel and the floors creak but that cannot be helped. The family room we were given this time was brilliant, it had two bedrooms one for us and one for both children.
The Norfolk Hotel
We arrived later than had hoped so we ordered room service to save sometime, the food was very good and the time it took was very good, even with a big function on.
The room was clean and tidy apart from a few furniture stains from drinks, but overall 5 out of 5!!!!
Clean and tidy, nicely laid out. Did not have breakfast or eat so could not comment.
Quirky little gem in the centre of town
The Norfolk Hotel caught my attention because of the iron balcony detail.
It didn't disappoint, although a little dated in some areas the rooms are of good quality and the small pool, whirlpool spa, sauna and steam rooms are all lovely additions. Parking is at a premium in Bournemouth and the hotel car park is priced at £2 below the NCP next door for the same 24 hour period. There are others further out at a better price but you will have to walk.
The hotel is situated a minute away from the central shopping area (all the major department stores plus some peculiar to Bournemouth) and just 5 minutes from the stunning sandy beach. Staff were friendly and accommodating, although service for our cocktail order was slower than we expected. We didn't try the food but the menu looked promising and the afternoon tea looked enticing.
A bit grim
The hotel is a bit shabby but definitely not chic.
It looks tired and is in need of refurbishment. The door key didn't work despite being re programmed. The pool is in a lovely Victorian conservatory but was very hot. Like taking a hot bath. The breakfast was very badly organized with food running out and being replaced very slowly so half your food was cold while waiting for the rest. Also the quality of the food was not good. The staff however were very helpful and polite .
Though the hotel looks grand on the outside it is tired on the inside.
The Norfolk Hotel
Outstanding customer service,nothing was too much trouble and at times the team were already one step ahead with any requests.