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78% would recommend it to a friend
Excellent place to stay.
Very comfortable accommadation and very handy for touring Kent and for Dover ferries.
VILLAGE URBAN RESORT Maidstone
Clean, large room but we could not get the thermostat to work so had to open the window in the end to cool down!
No room at the Inn
Despite having bookied in advance - the rooms had been double booked and we were shipped off to another hotel 14 miles away, which defeated the whole purpose of our original booking.
Although the hotel paid for Dinner in a way of an apology - the whole experience and inconvenience was very frustrating!!!!
Village Urban Resort Maidstone
Good value for money hotel and friendly staff.
Worth while as long as you get a deal!
I had a lovely stay with my daughter at this hotel, the staff that checked us in was fantastic, nothing was too much trouble!.
We did get this stay on a late deal so was a cheap price, but that being said I wouldn't have been happier paying any more!. The rooms were a bit shabby in places, the TV control was filthy and had to clean it, but this was only little things and didn't affevt the overall stay.
The room we stayed in was very stylish, clean and came with a very comfortable bed.
It was lovely to be able to have drinks in our room and the nice touch of it being Starbucks was good. The inclusion of the biscotti was a good extra touch. Unfortunately we'd forgotten our gym stuff but it was great to know we could have used the gym facilities. I'd definitely recommend a stay to friends.
Value for money
Restaurant food not value for money.
The lamb was not cooked as asked the first time and came with food which i asked not to accompany the meal and had to ask for a steak knife. Hardly any edible lamb on the plate even when cooked further. The starter chicken liver pate had two tiny slices of baguette without butter and cost more than have paid for in other hotels. Breakfast fine. Would use the accommodation but not the restaurant.
Lots of little things could've been better.
As someone who visits Madistone half a dozen times each year, I stay here reasonably regularly, and this was by far the most dissatisfying visit.
There were a lot of little things that generally irritated me:
- The pillows, while usually not great as they are far too soft, were more so this time around;
- There was only one plug socket available. First world problems - yes. But on a business trip when I need to plug my laptop in, charge my phone and preferably have a desk light on at the same time, this seems like a bit of an oversight.
- The sign in the shower advising me to ensure that the shower curtain should be tucked inside the shower seemed a touch misplaced seeing as it didn't exist. In its place was a glass sheet that did not seem to fit the purpose, and as a result, I spent a while using the complementary towels to mop up the water.
- When I mentioned these things to the man on reception, he offered a cursory "Sorry. That'll be £xxx.xx Please."
Like I said, nothing major to bother me, just lots a few little things that made my stay a bit worse and left a bad taste in the mouth when there wasn't a sincere apology afterwards.
Looking tired but generally OK
The Village looks quite hard worn but is generally at an acceptable standard.
The gym/pool are extensive, but also look quite hard-used.
Stayed for a night, wish it could have been longer.
Enjoyed a clean, comfortable room in a very relaxed environment. Leisure facilities and gym were excellent. Only slight complaint was that jacuzzi was out of action, my wife's favourite, and also room was too hot during the night, which made it quite a restless night. However, lovely setting and close to Medway , so a river walk was only two minutes away.