Reviews - Royal Cambridge Hotel


Trumpington Street, Cambridge, CB2 1PY

Price From

View Rooms
Show map Close map


    • /
    • Clear

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

All reviews (51)

31% would recommend it to a friend


Customer service


Food quality

Room quality


  • Louise G

  • May 2015

Pleased to be back

I am a regular guest at the Royal Cambridge and having been forced to stay somewhere else for a couple of nights I really appreciated my stay at the Royal Cambridge this time.

I noticed with approval the large airy bedroom with its elegant Georgian window, the spacious, sparkling bathroom with a proper bath tub (not just a shower) and the pristine white bedding with a duvet that was light but incredibly warm. The Royal Cambridge feels relaxed but civilized, old-fashioned meaning the best of the past - real service and quality - not that modern commercial short-cut feel you get in newer hotels. The desk was well-equipped with a nearby plug point for a laptop and of course, there is the invaluable free fast wi-fi connection for the business traveller. The pictures on the wall are tasteful, the decor is pleasant, and I personally love the slight smell of toast that permeates the corridors. It makes it feel like a home away from home. I am looking forward to my next stay in a few days time.

  • Chris P

  • February 2015

Seen better days

The Hotel was quite tatty, there was a lot of road noise, the staff were not overly polite, the bar was closed early on a Friday night (although you could still get a drink), and it was over-priced for what it was.

Extra for parking, extra for breakfast - both of which should have been included in the room rate considering the price.

  • Leon S

  • January 2015


Lovely location but that's about it.

turned away at breakfast even though had paid extra through booking site and then on top of room rate they gun you down on car parking!!!

  • steve p

  • January 2015

1st room the door wouldnt open fully as it hit the bed! All rooms v tired and need of refurbishment

Bedrooms small, old, need refurbishing.

Staff very few around but polite and helpful. 1st room given door hit bed when door opened to go in room. Did not fully open..Single glazed windows so cold despite radiator on.

Second room not much better. But we had paid so decided to stay. It was only 1 night thank goodness. Never again....

  • Emma D

  • December 2014

Needs vast improvements - great location but nothing else great about it!

Because of its great location it seems the hotel doesn't think it needs to worry about anything else.

The room was warm and clean but very basic and very small. Do not pay extra for breakfast, probably the worst breakfast I've ever had!

  • Katie S

  • December 2014


This hotel is very over priced for what you actually get for your money.

It is one of the most expensive hotels in Cambridge and my expectations were disappointed. The staff are courteous, friendly and helpful but the rooms are somewhat out dated. There is a lso a hefty daily charge for car parking on top of the high price of the hotel. Other hotels in Cambridge offer better value for money.

  • Kristiane E

  • December 2014

Royal Cambridge Hotel

Lovely hotel and room, however, the Internet which I had paid for did not work in my room.

  • G R

  • November 2014


During the night the heating was stopped and the room became cold.

There were 15 bags of coffee but surprisingly there was no tea bag in the room at all. On the reservation documents there was no information about the breakfast, whether I have requested it or haven’t. On the adverisement there was a different building on the FOTO, it was missleading. On the FOTO was a much nicer and cozier building.

  • S Richardson

  • November 2014

Tired Hotel

I booked this hotel as we wanted to go Christmas shopping and have a meal out the night before in the middle of Cambridge.

Parking was not available so we had to park in a expensive car park and walk with luggage for ten mins. The room we booked was up in the loft with no view and a toilet that kept flushing non stop, the décor was tired and dark and the bath had a chip in it. We reported this and another room was found, this was a apartment, with inter-joining doors that could not be locked with the people next door so we could not leave anything in the room, they could walk into our room at any time. The décor was again tired with lights that did not work and fixtures missing, the bathroom woodwork was splintered and very sparse. In the evening we went into the bar for a drink and found the décor in there also tired with wallpaper coming off the walls. We was woken in the morning at 6am by a crying child, which lasted for two hours non stop, the people above us was also woken and started to get up and we could hear them moving about also, so we just got up early and left as soon as breakfast was ready. There is no service at breakfast, you have to fetch everything yourself. We will not stay here again and especially for how much we paid.

  • Angela P

  • November 2014

two night stay

Very expensive stay in comparison to facilities offered.

Room just about adequate but decoration needs attention. Toilet flush not working properly. Hotel offers reserved parking at an extra cost. However the car park is not sufficient to accommodate all vehicles of guests at the hotel, only having 22 spaces. As the hotel is situated on a main road with double yellow lines surrounding it this is far from helpful. Parking in Cambridge is a major problem so having a guaranteed parking space at a hotel is essential.